Senior Director, HR Operations, Shared Services & HR Technology

Position Summary

The Senior Director HR Operations Shared Services & HR Technology  is responsible for leading the strategy execution and continuous improvement of payroll HR technology employee services and HR operational excellence across the organization. This role oversees payroll operations Human Capital Management (HCM) systems HR shared services compliance and process optimization while driving a seamless and scalable employee experience.

This leader will serve as a strategic partner to Human Resources and business leadership leveraging technology analytics automation and artificial intelligence (AI) to modernize people processes improve operational efficiency and support organizational growth. The ideal candidate combines deep expertise in payroll HR systems and shared services with a passion for innovation and service excellence.

Key Responsibilities

Payroll Strategy & Operations

• Provide strategic leadership and oversight for multi-state payroll operations ensuring accurate and timely payroll processing.
• Ensure compliance with all federal state and local payroll laws regulations and reporting requirements.
• Develop implement and continuously improve payroll policies procedures and controls to enhance accuracy efficiency and compliance.
• Partner with Finance Accounting and external vendors to ensure payroll integrity and audit readiness.

HR Technology & HCM Leadership

• Lead the strategy governance optimization and administration of the organizations HCM and HR technology ecosystem.
• Evaluate select implement and enhance HR systems to support business objectives and improve the employee experience.
• Partner with IT and business stakeholders to integrate HR systems automate workflows and improve data accessibility.
• Establish data governance standards and conduct regular audits to ensure data accuracy security and compliance.
• Drive reporting analytics and dashboard capabilities that support workforce planning and decision-making.

HR Shared Services & People Operations

• Design implement and lead a best-in-class HR Shared Services model that delivers consistent efficient and employee-centric support.
• Standardize and streamline HR processes across the employee lifecycle including onboarding employee data management leaves and offboarding.
• Establish and monitor service-level agreements (SLAs) KPIs and operational metrics to measure effectiveness and drive continuous improvement.
• Develop and maintain process documentation knowledge resources and standard operating procedures.

AI Automation & Digital Transformation

• Identify and implement AI-enabled solutions that improve HR service delivery employee support operational efficiency and decision-making.
• Lead initiatives that leverage automation workflow technology predictive analytics and self-service capabilities.
• Evaluate emerging HR technologies and AI applications to support organizational goals and enhance the employee experience.
• Partner with HR leadership to develop responsible compliant and effective AI practices across the employee lifecycle.

Leadership & Talent Development

• Build lead and develop a high-performing team responsible for payroll HR systems shared services and HR operations.
• Foster a culture of accountability innovation customer service and continuous improvement.
• Provide coaching mentoring and professional development opportunities to support team growth and succession planning.
• Drive organizational change management efforts related to process technology and service delivery improvements.

Stakeholder Partnership

• Collaborate with executive leadership HR Business Partners Finance IT and campus leaders to align people operations with business objectives.
• Serve as a trusted advisor and escalation point for complex payroll HR systems and operational issues.
• Communicate effectively with employees and leaders regarding HR programs policies systems and service offerings.

Project & Program Management

• Lead complex cross-functional projects involving payroll HR technology process redesign and organizational growth initiatives.
• Manage project timelines budgets resources risks and stakeholder expectations.
• Monitor industry trends regulatory changes and best practices to proactively identify opportunities for improvement.

Qualifications :

Education

• Bachelors degree in Human Resources Business Administration Information Systems Finance or a related field required.
• Masters degree preferred.

Experience

• 10 years of progressive leadership experience in payroll HR operations shared services HRIS or people operations.
• 7 years of experience leading and developing high-performing teams.
• Proven experience leading HCM selection implementation optimization and transformation initiatives.
• Experience managing multi-state payroll operations and regulatory compliance.
• Demonstrated success leading large-scale process improvement automation and digital transformation efforts.
• Experience implementing or leveraging AI-enabled solutions within HR or people operations strongly preferred.

Knowledge Skills & Abilities

• Deep expertise in payroll operations HR shared services HR compliance and people systems.
• Strong knowledge of HCM and payroll platforms such as Workday Dayforce ADP SAP SuccessFactors Oracle HCM or similar systems.
• Strong analytical problem-solving and decision-making capabilities.
• Excellent communication presentation and stakeholder management skills.
• Ability to influence across functions and levels of the organization.
• Proven project and program management experience in complex environments.
• Demonstrated ability to balance strategic thinking with operational execution.

Work Environment & Travel

• Regular hybrid attendance at the corporate headquarters up to three days per week is an essential function of this role.
• Travel to the Irvine headquarters and Unitek Learning campuses as needed.

Additional Information :

We Offer:

• Medical Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks starting Vacation per year.  Increasing based on years of service with the company
• 14 paid Holidays and 2 Floating Holiday
• 401K with a Company Match
• Company Paid Life Insurance at 1xs your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on the program

Remote Work :

No

Employment Type :

Full-time