Senior Director, Global ServiceNow Experience Leader
Job Location:
Wayzata, MN - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Cargill is committed to providing food and agricultural solutions to nourish the world in a safe responsible and sustainable way. Sitting at the heart of the supply chain we partner with farmers and customers to source make and deliver products that are vital for living.
Our 155000 team members innovate with purpose providing customers with lifes essentials so businesses can grow communities prosper and consumers live well. With over 160 years of experience as a family company we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thingtoday and for generations to come.
This role will be based in either Wayzata Minnesota (preferred) or in Atlanta Georgia.
The Senior Director CargillNow Experience(Cargills name for its globalServiceNowplatform)leads the enterprise strategy governanceexperienceroadmap and value realization of CargillNow as a global multi-function employee experience and service delivery platform.
This role is accountable for enterprise value realization through increased adoption workflow efficiency automation self-service utilization employee experience outcomes and service delivery effectiveness. It is also responsible for advancing CargillNow to a scalable integrated enterprise capability across HR Digital Technology & Data Finance Legal Procurement and other enabling functions. The Senior Director works across the entire organization to partner with senior leaders functional product owners and product pods capability owners technical platform owners vendors and user groups to prioritize demand standardize governance improve the employee and manager experience enable automation and deliver measurable business outcomes.
The role also leads a growing CargillNow team currently consisting of three team members with the opportunity to expand capabilities and organizational capacity over time. The Senior Directoris responsible forbuilding a high-performing teamestablishingclear priorities and accountabilities developing talent and fostering a culture of collaboration continuous improvement and enterprise impact.
The role facilitates the CargillNow Steering Committee aligns cross-functional prioritiesenterprise workflow automation/AIensures product portfolio cohesionGovernance roadmap standards demand managementand drives consistency across platform strategy employee experience standards service performance communicationsknowledge change management and value role alsois responsible fordriving a common taxonomy visuals reportingtimingand authority by topic area all while driving forcontinuous improvement and operating model maturity.
Enterprise Strategy & Roadmap
- Defines and advances the enterprise vision strategy governance and roadmap for CargillNow as a business-critical employee experience and service tobusiness priorities and employee experience goals while driving simplification standardization and automation.
- Creates an integrated employee experience within the CargillNow platform with a focus on a frictionless experience alignment to agreed SLAs and defined metrics
- Structured and governed demand intake prioritization approach and governance to enable standardization and visibility across all functional and platform priorities
- Leads comprehensive and holistic communication training knowledge and change management standards delivered by functional and platform teams
- Data driven and use of insights and metrics to inform strategic enhancements (e.g. mobile functionality search functionality clicks banners)
Enterprise Influence & Alignment
- Leads through influence across a highly matrixed environment with multiple functions product teams capability owners and technology partners.
- Aligns competing priorities and drives enterprise decisions where ownership and accountability span multiple organizations.
- Establishes trusted executive relationships to enable enterprise-wide adoption andexecution
Governance &Prioritization
- Leadsthe demand intake and governance modelfacilitatesgovernance forums aligns cross-functional priorities and resolves tradeoffs.
Leadership Advisory
- Advises andfacilitatesexecutive stakeholder reviews governance forums and performance management processes (e.g. QPR cycle cost management). Aligns dependencies across product teams and capability owners.
- Advises senior leaders and drives executive alignment
- Translates complexity into actionable decisions
Platform Oversight
- Oversees platform standards SLAs and metrics. Partners with functional product teams toidentifyroot causes escalate issues and drive solutions to improve the overall experience.
- Drives strategic case deflection andutilizationof AI enabled tools
Vendor & Partner Management
- Drives strategic vendorrelationship and licensing strategy
Platform Performance & Standards
- Sets SLAs metrics and performance expectations
- Ensures scalability sustainability and consistency
Backlog & Delivery Oversight
- Oversees the enterprise backlog and cross-functional journeys
- Ensures alignment across product teams and delivery timelines
Employee Experience & Adoption
- Defines experience standards and usability expectations
- Drives adoption through insights metrics and change management
- Owns self-service strategy knowledge management and case deflection
Process Development & Sustainability
- Owns develops and sustains processes across related products to ensure an effective efficient and competitive platform that enables both short- and long-term business performanceobjectives.
MINIMUM QUALIFICATIONS
- Minimum requirement of 8 years of relevant work experience in enterprise platforms or transformation.
- Experienceleadingenterprise-wide ServiceNow or similar platform transformations across multiple functionslikeHR Finance Procurement Technology and Shared Services functions.
- Experienceoperatingwithin complex global matrix organizations.
- Demonstrated successestablishinggovernance operating models and product management disciplines.
- Experience leading large-scale digital transformation and workflow automation initiatives.
- Proven experience leading teams and delivering outcomes through others.
- Experience influencing executive-level stakeholders and governing bodies.
PREFERRED QUALIFICATIONS
- 12 years of relevant experience
The expected salary for this position is $240000 - $280000. Compensation varies depending on a wide array of factors including but not limited to the specific location certifications education and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance. At Cargill we put people first. As part of your overall rewards we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: to learn more (subject to certain collective bargaining agreements for Union positions).
Equal Opportunity Employer including Disability/Vet.
Required Experience:
Exec
About Company
Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue.
