Senior Director, Experience Design Architect

Our team is designing the future of retirement to improve the lives of millions of Americans. TIAAs Design offices mission is to build a design-led culture while strengthening our design capabilities to create an end-to-end experience vision that unlocks innovation for advisors and clients. We bring dignity and access through design excellence to inspire and empower clients to pursue retirement security with TIAA.

You will lead a high-performing team of product and service designers that will ensure every interaction fits together to form a complete coherent whole that reflects our brand reinforces behavior and reduces experience inefficiencies. The role will serve as the architectural authority across the Advisor experience influencing at the executive level and enabling teams to deliver intentional experiences on a scale.

The Senior Director Architect for Advisor Experience plays a critical strategic role in leading experiences that are connected across a complex ecosystem of the Advisor user journey. This role is a perfect fit for a leader with a strong and inclusive design POV the ability to connect the dots and the desire to bring out the best in others. This leader will lead the day-to-day design activities while also effectively working with senior partners across multiple lines of business on strategy prioritization and delivery of the Advisor experience. They will lead a talented team of product and service designers to power TIAAs Advisor experiences ensuring that every interaction fits together to form a complete coherent whole that reflects our brand reinforces behavior and reduces experience inefficiencies.

Key Responsibilities and Duties

• Lead a journey design team that partnerswith researchanalytics legal and compliance productmanagementand engineering teams toestablishmodern best practices for end-to-endadvisorexperience design and delivery.
• Develop and govern the architectural experience flows journey structures interaction patterns and navigational models to drive cohesionacross platforms channels andcross functionalteams.
• Define and advocate for an ambitiousAdvisor experiencedesign visionthatincorporatesemerging technologies such as AIand follow through with a plan on how to deliver against it. See the big picture and understand how to set people up for success and create the most impact for the organization.
• Communicate ideas and concepts in a clear and compelling way to audiences of all levels of understanding and seniority in an across a diverse group of stakeholders in a range ofdifferent functionsand roles to drive towards shared outcomes.
• Collaborate and buildrelationships witha methodologythat promotes flat connected and fast ways of resourceful collaboration.
• Lead and inspire a high-performing team of product and service designers fostering a maker mindset that encourages iteration experimentation and a continuous drive to improve processes and outcomes.
• Negotiate with and influence decision-making at the senior executive level building collaborative relationships across a diverse range of functionsleading toshared outcomesand alignment arounda broader end-to-end Advisor journey.
• Mentor and develop less-experienced team membersmodeling ownershipanddemonstratingthateveryone is an owner through thoughts actions and get things done raising the bar for performance and taking accountability for your own actions.
• Work with the Design System team Product and Engineeringtoestablishscalable Information Architecture systems and navigational models for Advisor experiences.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 8 Years Required; 10 Years Preferred

Career Level
10IC

Required Skills:

• 8 years of UX design and /or design managementor leadershipexperience

• Background in enterprise experience designSalesforce experience design and mobile platform design in an Agile delivery model anda track recordof shipping high impact products in a fast-moving and changing environment.

• Demonstrated working knowledge of or practice in Figma

• Successfultrack recordof creative problem-solving across cross-functional partners to drive best-in-class thinking from all parts of the organization while owning and delivering all phases of the design process

• Demonstrated experience designing and contributing to a design system across an enterprise with an openness to partner and collaboration

• Proven leadership in structuring complex digital ecosystemssystemsand service design

Anticipated Posting End Date:

Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance (for example annual discretionary incentive programs non-annual sales incentive plans or other non-annual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years TIAA has delivered it for millions of people. Founded to help educators retire with dignity today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA were on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrows challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People Be Client Obsessed Lead with Integrity Own It and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveens entrepreneurial spirit where we work hard and work together to create lasting impact. Here every associate can grow through meaningful learning experiences and development pathwaysbecause when our people succeed our impact on clients lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients and is equally committed to the well-being of our associates. Thats why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health wellness and work life offerings that can help you achieve and maintain your best possible physical emotional and financial well-being. To learn more about your benefits please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page and you can read more about your rights and view government notices here.

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