Senior Director, Consultant Relations

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As a Senior Director Consultant Relations you will lead the strategy and execution of consultant relations across priority third-party consulting firms that influence financial institution buying decisions. You will work closely with Sales Relationship Management Product Marketing/Communications Proposal Management and Legal to strengthen consultant engagement improve inclusion in consultant-led evaluations and translate market feedback into actions that support growth and client outcomes.

What youll do:

• Lead the enterprise consultant relations strategy and annual engagement plan across priority consulting firms and practice areas.
• Build and maintain relationships with consultants principals and practice leaders to increase awareness of Fiserv capabilities strategy differentiators and roadmap.
• Partner with Sales Relationship Management and Proposal Management to support consultant-influenced pursuits by aligning messaging coordinating engagement and improving inclusion in consultant-led request for proposal activities.
• Deliver ongoing consultant communications and education through webinars newsletters roadshows and targeted updates that support strategic priorities.
• Establish governance for consultant engagements including operating rhythms escalation paths and best practices for working with consultants.
• Ensure non-disclosure agreement processes are followed before confidential information is shared by partnering with Legal Contracts and internal stakeholders to manage requests and compliance.
• Capture and synthesize consultant feedback on buyer trends competitive dynamics and market perceptions then convert those insights into executive briefings and actionable recommendations.
• Develop reporting on engagement metrics pipeline influence win and loss trends and sentiment themes to measure program impact and inform prioritization.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 10 years of experience in relationship management sales enablement marketing communications partner management consulting or a related function within fintech banking payments enterprise technology or a similar domain.
• 8 years of experience engaging consulting firms advisory organizations implementation partners or other external influencers that shape client buying decisions and vendor evaluations.
• 8 years of experience leading cross-functional programs with measurable outcomes across sales product marketing legal and relationship management stakeholders.
• Experience using customer relationship management tools such as Salesforce eCRM or similar platforms along with dashboards and reporting tools to track engagement pipeline influence and performance metrics.
• Demonstrated experience creating executive-ready briefings messaging and meeting materials and facilitating stakeholder discussions that lead to documented decisions and next steps.
• Bachelors degree or higher in Business Marketing Communications Finance or a related field or equivalent combination of education related experience and/or military experience.

Experience that would be great to have:

• Established network across financial services consulting firms advisory boutiques and implementation partners.
• Experience creating thought leadership programs such as webinars forums and roadshows.
• Experience managing sponsorship or membership investments tied to external partner or consultant engagement.
• Masters degree or higher in Business Administration or a related field or equivalent combination of education related experience and/or military experience.

How youll work:

• This role requires use of a computer and audio equipment.

Travel:This role requires regular travel (10 - 25%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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