Senior Director, Care Campus

About the Role

The Senior Director provides overall leadership and accountability for the Care Campus bringing together programmatic and operational functions to deliver safe effective integrated and participant-centered services.

This is the senior site leadership role with accountability for Campus performance contractual compliance service quality participant experience and safety staff effectiveness operational performance partnerships and alignment across multidisciplinary teams. The Senior Director leads the Associate Director of Site Operations program managers and other assigned leaders and serves as the senior site-level escalation point for significant programmatic operational staffing safety participant partner and community matters.

Key Responsibilities

Campus Leadership

• Provide overall leadership direction and accountability for the Care Campus and establish a culture centered on participant dignity safety service quality collaboration accountability and operational excellence.
• Lead and develop the Associate Director of Site Operations program managers and other assigned site leaders.
• Establish clear responsibilities decision-making authority communication expectations and escalation pathways across programmatic and operational functions.
• Maintain a visible and engaged leadership presence and ensure appropriate leadership coverage and continuity of essential services.

Program & Service Leadership

• Oversee ICMS case management client support participant engagement service coordination and other programmatic services.
• Ensure services are participant-centered trauma-informed culturally responsive and aligned with harm-reduction and Housing First principles.
• Promote strong connections to housing healthcare behavioral health public benefits outreach and other supportive resources.
• Monitor participant access service utilization outcomes service quality grievances accommodations and barriers to engagement or service coordination. 

Operational & Safety Leadership

• Provide senior oversight of Campus operations through the Associate Director of Site Operations.
• Ensure staffing structures operational systems Safety Hygiene facilities coordination site procedures and continuity planning effectively support participant services.
• Maintain overall accountability for participant employee visitor and Campus safety.
• Provide senior site leadership during critical incidents emergencies major disruptions and other high-risk situations.
• Ensure significant incidents are appropriately reported escalated documented reviewed and addressed and that corrective actions and risk-mitigation strategies are implemented.

People & Culture

• Lead coach and develop site leaders and hold managers accountable for effective supervision and management of their teams.
• Monitor staffing levels vacancies turnover attendance patterns training and other workforce factors that may affect services.
• Partner with People Culture on workforce planning recruitment retention employee relations and significant performance matters.
• Foster a workplace characterized by professionalism accountability teamwork inclusion communication and respect.

Partnership & Community Engagement

• Develop and maintain productive relationships with funders public agencies healthcare and behavioral health organizations housing providers community-based organizations businesses neighborhood stakeholders and service partners.
• Provide strategic oversight of partner relationships and service integration.
• Represent the Campus in funder community stakeholder and partner meetings and address escalated or sensitive external concerns.

Contract Quality & Performance Management

• Maintain overall accountability for contractual performance and achievement of Campus and program objectives.
• Monitor key performance indicators participant outcomes service utilization staffing incidents documentation and other measures of performance.
• Ensure required data reporting documentation and corrective actions are timely accurate and sustained.
• Partner with Compliance Quality Data Finance Contracts and other organizational functions on monitoring audits program reviews and performance improvement.

Fiscal & Organizational Stewardship

• Partner with Finance and organizational leadership to monitor expenditures staffing levels resource use and significant program needs.
• Identify fiscal staffing equipment or resource risks that may affect services or contractual performance.
• Promote responsible use of staffing space supplies equipment and other Campus resources.
• Lead cross-functional coordination across Programs Operations People Culture Compliance Finance Contracts Data IT Facilities Communications and other organizational departments.

Continuous Improvement

• Regularly evaluate Campus performance service integration staffing models workflows participant experience operational effectiveness and emerging needs.
• Use participant feedback employee input partner feedback performance information incidents and operational experience to identify systemic barriers and strengthen services.
• Lead improvements that support a more integrated responsive safe and effective Care Campus.

Qualifications :

What Youll Bring

• Bachelors degree in social work psychology public administration human services nonprofit management healthcare administration or a related field required; masters degree preferred.
• At least five years of progressively responsible leadership experience in homeless services behavioral health social services healthcare supportive housing or a related field.
• At least three years of management experience overseeing managers supervisors multidisciplinary teams or complex programs.
• Experience leading a high-volume complex multi-service environment strongly preferred.
• Experience working with individuals experiencing homelessness and people with complex behavioral health substance-use medical housing and social-service needs strongly preferred.
• Experience managing publicly funded programs and working with government agencies funders and community partners preferred.
• Strong knowledge of homelessness services trauma-informed care harm reduction Housing First crisis intervention and person-centered services.
• Demonstrated ability to integrate programmatic and operational functions lead other leaders establish accountability and make sound decisions in complex or rapidly changing circumstances.
• Strong relationship-building strategic decision-making communication conflict-resolution problem-solving and performance-management skills.

Additional Information :

Our Values

Dignity    Community    Integrity    Partnership    Social Justice    Radical Care

Work Environment

Regular use of a computer and HR technology platforms is required along with the ability to manage detailed records and sustained periods of screen-based work. The role follows a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area locations. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand sit walk stoop talk hear reach above and below shoulders; use hand and finger dexterity keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO:

SJC (St. Joseph Center) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetics or status as a addition to federal law requirements SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Benefits:

Excellent Benefits package available.

Remote Work :

No

Employment Type :

Full-time