Senior Diet Office Supervisor

Job Summary:

Supervises staff involved in nutrition and food service activities. Oversees diet office operations formula room and human milk room. Responsible for the quality and quantity of their assigned staffs -depth knowledge of food service database software to monitor performance and solve problems. Interprets food service policies into processes to guide the achievement of department goals and fulfillment of department standards. Assigns work monitors performance provides guidance and direction to assigned staff. Evaluates compliance with departmental goals and suggests action plans to improve. The work schedule may vary and could include working weekends and holidays and at multiple sites.

This position will schedule and replace staff when necessary and ensure that staff schedules are followed appropriately. This position will work as a team with managers and other department supervisors on department initiatives. They will make sure appropriate service recovery is done to ensure patients and customers are satisfied within department resources. They will make decisions for the operations when managers are not present and escalate problems to the manager when beyond their scope.

This position will have oversight of call center operations for 5 campuses and manage a combination of in-person hybrid and remote workers introducing new challenges of keeping parity equity and morale consistent. Responsible for managing and troubleshooting the call center software kitchen menu software staff communication software electronic health record orders interface and bedside meal ordering software. This person will support the management of additional meal ordering interfaces with our kitchen software.

Department Overivew:

The UCSF Health Department of Nutrition and Food Services is a high performing and nationally recognized food and nutrition service operation. The department is comprised of three divisions: food service (room service style patient food service retail food operations including cafes quick service coffee outlets a large-scale catering program with conference services with supporting entities of culinary services food procurement services and a business office) retail services (gift and specialty shops) and nutrition services (inpatient and outpatient nutrition services for adults and pediatrics and a dietetic internship).

The Department provides professional nutrition services and food to patients in the hospitals at Parnassus Mission Bay Mount Zion Stanyan Hyde and Oakland sites.

The UCSF Health Department of Nutrition and Food Services is a high performing and nationally recognized food and nutrition service operation. The department is comprised of three divisions: food service (room service style patient food service retail food operations including cafes quick service coffee outlets a large-scale catering program with conference services with supporting entities of culinary services food procurement services and a business office) retail services (gift and specialty shops) and nutrition services (inpatient and outpatient nutrition services for adults and pediatrics and a dietetic internship).

The Department provides professional nutrition services and food to patients in the hospitals at Parnassus Mission Bay Mount Zion Stanyan Hyde and Oakland sites.

Key Responsibilities

Required Qualifications:

• Bachelors degree in related area and / or equivalent experience / training.
• 5 years of relevant progressive experience
• Registered Dietitian (RD) Certified Dietary Manager or Dietetic Technician Registered
• Accurate knowledge of all policies concerning food handling including CMS Title 22 and California Retail Food Code regulations. Academic and applied background in clinical nutrition for acute care setting. Knowledge of medical nutrition therapy principles. Understanding of application of principles to fit needs of patients of diverse health situations.
• Knowledge of dietary and nutrition organization HR and UC policies and processes. Knowledge of all relevant industry federal state and local laws and regulations.
• Demonstrated leadership skills. Motivational and inspires staff to improve the division. Solid customer service skills. Demonstrated ability to effectively manage multiple priorities.
• Solid organizational skills applied to personal work and improving organization of assigned staff and department.
• Actively cooperates and supports the work of others. Effective communicator with peers patients / families and multidisciplinary team members. Empathetic and aware of impact on others.
• Solid skills to quickly evaluate complex issues and identify solutions. Demonstrated ability to solve problems and suggest solutions through critical thinking process.
• Solid communication skills; includes active listening critical thinking advising and counseling skills. Solid knowledge of common computer programs. Demonstrated ability to teach others.
• Supervisory experience within a healthcare work setting

Preferred Qualifications:

• 2 years of experience as a Registered Dietitian a Certified Dietary manager or Dietary Technician Registered
• ServSafe certification or completion of a comparable food safety curriculum or ability to obtain at the next scheduled examination date generally within six months.
• Experience working in a call center setting
• Masters degree preferred.