Senior DevOps Engineer Payments & AI Platforms

Location:

Role Summary
Responsible for enabling reliable scalable and secure delivery of software by designing and managing the infrastructure pipelines and automation that support development and deployment. Acts as the bridge between engineers ensuring systems are resilient and changes move efficiently into production. Supports the Lead Engineer in maintaining and advocating for best-practices across DevOps CI/CD pipelines and platform infrastructure.

About the Team

This role would be joining and supporting the XUP tech team and the platforms they own for Commercial Bank AI and Merchant Payments. This is a fast-paced cutting-edge team at the Bank who values creative problem solving curiosity and embracing the latest tech. We are an AI native team and are constantly exploring how we advance our tools and skillsets.

Core Responsibilities

• Design build and maintain CI/CD pipelines to support continuous integration and deployment
• Assist with standardization of multiple codebases especially within the GCP environments
• Manage cloud infrastructure environments and configuration
• Automate infrastructure provisioning using infrastructure-as-code (e.g. Terraform)
• Monitor system performance availability and reliability; respond to incidents and drive root cause analysis
• Implement logging observability and alerting frameworks
• Partner with engineering and data science teams to optimize build release and deployment processes
• Enforce security compliance and access controls across environments
• Maintain version control branching strategies and release governance practices
• Advocate for net new AI powered capabilities to support DevOps and other processes within the organization

Required Skillset

• 5-8 years of experience and demonstrated ability to work independently and lead projects.
• Bachelors Degree in computer science or a related field or equivalent experience. (required)
• Strong understanding of cloud architectures and distributed systems within an enterprise environment
• Strong capability with Terraform GCP GitLab
• Strong interpersonal / soft skills for managing complex relationships across an enterprise tech ecosystem
• Ability to troubleshoot complex system issues across the stack
• Experience with GitLab CI/CD across complex enterprise codebases
• Proficiency in scripting and automation (e.g. Python Bash)
• Knowledge of containerization and orchestration (e.g. Docker Kubernetes)
• Familiarity with monitoring and observability tools (e.g. Kibana Dynatrace)
• Experience with enterprise financial services and/or in a highly regulated markets that require higher standards of security and architecture
• High proficiency in using AI coding assistants to execute engineering projects
• Understanding software development lifecycles and methodologies (Agile Scrum etc.)
• All KeyBank employees are expected to demonstrate Keys Values and abide by Keys Code of Conduct.

Outcome Focus

• Consistent and reliable software releases
• Reduced manual intervention through automation
• Improved system uptime and performance
• Secure compliant infrastructure and deployment practices

Nice to Have

• Experience with ServiceNow to support complex teams needs
• Experience with launching AI products with a specific focus on LLMs and data science heavy projects
• Experience supporting AI post-training activities
• Experience with deploying eval and observability systems for AI products

Physical Demands

• General Office - Prolonged sitting ability to communicate face to face in person or on the phone with teammates and clients frequent use of PC/laptop occasional lifting/pushing/pulling of backpacks computer bags up to 10 lbs.

Work Location Category

• Remote
• CA Bay Area preferred

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

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