Senior Desktop Support

Job Summary:

Our client is seeking a Technical Support Analyst who will be responsible for providing support to end users on a variety of issues under general supervision. It is a combination position of Help Desk Support and PC/Systems Maintenance.

Responsibilities:

Maintains analyzes troubleshoots and repairs computer systems hardware and computer peripherals.

Documents maintains upgrades or replaces hardware and software systems.

Supports and maintains user account information including rights security and systems groups.

Identifies researches and resolves technical problems.

Responds to telephone calls email and personnel requests for technical support.

Documents tracks and monitors the problem in the Help Desk system to ensure a timely resolution and knowledge article information.

Participates in rotating On Call schedule supporting weekend and after-hours incidents.

Skills:

2 years of system administration experience database or network administration.

Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server SharePoint SQL Server IIS DFS etc.) and administrative applications.

General working knowledge of applications such as: Oracle RDMS Linux Microsoft Office Office 365 Azure as well as Networking Switches Firewalls and IP phone systems a plus.

Knowledge of systems and networking software hardware and networking protocols.

The incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization.

Ability to work well with people from many different disciplines with varying degrees of technical experience.

Required Experience:

Senior IC