Senior Data Center Technician (On-site)

Who is Trace3

Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate Automate Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine California. We employ more than 1200 people all over the United States. Our major field office locations include Denver Indianapolis Grand Rapids Lexington Los Angeles Louisville Texas San Francisco.

Ready to discover the possibilities that live in technology

Come Join Us!

Street-Smart-Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the big picture. We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice -The Stuff it takes to be a Needle Mover

We get things done and drive results. We lead without a title empowering others through a can-do attitude. We look forward to the goal mentallymapping outevery checkpoint on the pathway to success and visualizing what the final destination looks and feels like.

Teamwork -Humble Hungry and Smart

We are humble individuals who understand how our job impacts the companys mission. We treat others with respect admit mistakes give credit where its due and demonstrate transparency. We bring the weather by exhibiting positive leadership and solution-focused thinking. We hug people in their trials struggles and failures not just their success. We appreciate the individuality of the people around us.

About the Role:

Under the general direction of the Lead Data Center Operations the Senior Data Center Technician will provide hands-on support and remote hand services for customers train and mentor lower-level resources complete standard reports and support cross-functional teams in fulfilling service requests.

*** This is a position with a 100% Onsite requirement and will require some travel***

What Youll Do:

Data Center Infrastructure & Cabling: 20%

• Perform analysis and consulting of customers IT infrastructure hardware in production; perform walkthroughs with the customer to determine the ability to deliver the project.
• Perform structured cabling assessments and provide recommendations.
• Install and manage structured cabling infrastructure projects.
• Elicit Data Center infrastructure requirements from clients.
• Install terminate test and label all cross-connects (copper and fiber) in the data center according to Company best practices.
• Support day-to-day operations of the data center and execute medium to large projects.
• Troubleshoot physical problems and address issues.
• Move and install shelves power strips rails cable management servers switches and other equipment as required.

Compute/Network/Storage support: 45%

• Download and transfer disk images or configuration files.
• Assist in the configuration of OS (Linux IOS WIN etc.)
• Configure OOB (out-of-band) management interfaces on various devices for remote access (compute storage and networking).
• Test and validate remote accessibility to the customer computer server and/or network system.
• Assist in the configuration and deployment of minor releases and updates.
• Assist with installing and configuring network and storage devices.
• Keep up-to-date documentation of OS configuration.
• Visually inspect equipment for errors or unusual noises as trained and directed.
• Assist with performing infrastructure readiness tests.
• Identify and report problem devices; replace defective parts as directed.
• Create and maintain service desk documentation.
• Complete monthly standard reports.
• Support cross-functional teams to fulfill service requests.

Asset Management: 15%

• Provide a plan unpack received items while identifying parts and dispose of all non-essential items. Deliver report results and give recommendations.
• Ensure power tests and reports on all incoming products are completed before moving them to the data center floor per practices.
• Input all device locations and cable connections into a customer-defined database.
• Record all received products into a customer-defined database (including asset tag information product manufacturer model and serial number).
• Consult and conduct inventory control. Compare received products to the packing slip and report discrepancies.
• Identify customer-defined spare parts and keep them in an inventory-controlled area. Recommends changes.

Other: 20%

• Train and mentor other Data Center Technician(s).
• Maintain a high level of customer satisfaction.
• Review work orders proactively and as post-work quality assurance to ensure requests are handled accordingly to requests.
• Actively participate during the service transition phase to perform knowledge transfer and documentation.
• Develop documentation to maintain accurate records of customer computer server and network systems.
• Accept fulfill and report status through the ticketing system time reports and email.
• Escort vendors and repair technicians as requested by the customer.
• Perform crisis management during critical situations or major service outages.
• Communicate to stakeholders according to SLAs.
• Perform Root Cause Analysis.
• Follow Company best practices and Standard Operating Procedures.
• Participate in on-call rotation.
• May perform other duties as assigned by supervisor.

Qualifications and Interests

• At least six years experience in a technical or data center support role.
• Experience working with various networking hardware such as multiplexers routers and switches.
• Experience creating SOPs templates best practices and providing training.
• Manage solutions to objectives and metrics.
• Proficient knowledge of common network protocols such as TCP/IP.
• Proven experience with fault isolation and troubleshooting networks and computers including LAN WAN and servers.
• Familiarity with configuring networking and security equipment.
• Familiarity with configuring Microsoft Windows and various versions of Linux.
• Experience with data communication issues.
• Proficiency in Network troubleshooting tools (ping traceroute SNMP).
• Ability to work independently and manage multiple priorities and interruptions.
• Good understanding of Internet technologies (firewall/router/switch/VPN/DNS/Proxy).
• Driven to independently research solutions when provided the desired result.
• Ability to travel to support our Professional Services requirements.

EDUCATION/CERTIFICATION:

• High School diploma/GED required.
• CompTIA A BICSI or similar certification is preferred.
• The following certifications are highly desirable: Hadoop Dell NetApp EMC Cisco F5 and HP.

The Perks

• Comprehensive medical dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match 529 College Savings Plan Health Savings Account Life Insurance and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of Trace3s DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership character and passion in all that we do.

Were committed to fostering an inclusive workplace where everyone feels respected valued and empowered to grow. We recognize that embracing diversity drives innovation improves outcomes fosters collaboration boosts teammate satisfaction and builds a more inclusive culture.

As an equal opportunity employer Trace3 bases all employment decisions based on individual qualifications merit and business requirements. We do not engage in discrimination on the basis of race color religion sex (including gender identity sexual orientation and pregnancy) national origin age (40 or older) disability genetic information or any other characteristic protected by federal state or local law.

Any demographic information provided is strictly voluntary kept confidential in accordance with Equal Employment Opportunity (EEO) regulations and will not be used in employment decisions including hiring promotions or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview please email.

***To all recruitment agencies:Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.