Senior Cybersecurity Services Specialist El Segundo or Goleta, CA

Date Posted:

Country:

United States of America

Location:

US-CA-EL SEGUNDO-E07 2012 E El Segundo Blvd BLDG E07

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance

Security Clearance Type:

Secret - Current

Security Clearance Status:

Active and existing security clearance required on day 1

At RTX the world largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead of tomorrows threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression creating a safer more secure world. Join us and help shape the future of aerospace and defense.

The Cybersecurity Solutions Support organization is seeking a Senior Cybersecurity Services Specialist to support the day-to-day operation intake triage and supportability of cybersecurity services across the organization. This role serves as a centralized front door for cybersecurity service requests issues questions documentation needs content updates and user guidance across cybersecurity service domains.

Under the supervision of the Cybersecurity Solutions Support Sr. Manager this position manages JSM and other intake pathways provides approved Tier 1 support routes requests to the appropriate service owner or support path and performs quick-turn service support activities such as document fixes content updates posting support standard content alignment and basic user guidance. This role helps ensure users can find the right service follow the right process and access current accurate and supportable information in a timely manner to meet our customers demands.

This position also supports content governance document accessibility service catalog accuracy and operational consistency across approved repositories SharePoint locations and user-facing support channels. The Cybersecurity Services Specialist partners with service owners communications leads project managers cybersecurity teams and leadership to improve service visibility reduce confusion strengthen content quality and ensure services are operationally supportable.

The ideal candidate is organized detail-oriented customer-focused and comfortable working across intake coordination Tier 1 service support documentation updates and content management in a fast-paced environment. This role requires strong coordination skills sound judgment and the ability to determine when requests can be addressed through approved playbooks standards or service owner guidance versus when they require escalation.

Location Varies: This role requires 100% onsite access to a Raytheon site eligible locations include but not limited to: El Segundo or Goleta California.

What You Will Do

• Serve as a centralized intake and coordination point for cybersecurity service requests issues ideas questions documentation needs content updates and user support needs.

• Monitor review classify prioritize and route incoming requests through JSM shared inboxes forms service catalog pathways or other approved intake channels.

• Provide approved Tier 1 support by directing users to the appropriate cybersecurity services tools standards templates intake forms processes knowledge articles or support resources.

• Perform quick-turn service support activities including document fixes minor content updates posting support formatting corrections standard content alignment and basic service information updates.

• Identify incomplete requests unclear ownership duplicate efforts dependencies outdated content or items requiring escalation to the appropriate service owner support team or Cybersecurity Solutions Support leadership.

• Maintain and improve service desk and service catalog content including service descriptions intake criteria routing logic escalation paths common questions support channels and user-facing guidance.

• Support document governance by helping maintain consistent content structure formatting naming conventions version control repository organization and approved publishing practices.

• Support content accessibility and usability by helping ensure user-facing materials are clear current findable readable and usable by both technical and non-technical audiences.

• Partner with service owners to translate approved service direction into clear operational content user guidance FAQs knowledge articles job aids templates and support resources.

• Partner with the Communications / Service Readiness Lead to ensure new or updated services have the necessary documentation intake paths support model details posting readiness and user-facing guidance before release.

• Help ensure service owner content and support materials remain operationally effective current and aligned to the approved service model.

• Capture user service owner and support feedback to identify recurring issues process gaps documentation weaknesses unclear ownership or opportunities to improve service clarity and delivery.

• Provide observations and recommendations to the Cybersecurity Solutions Support Manager to support continuous improvement service maturity content quality and operational consistency.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years experience.

• Current IAM Level I certification(Security or other).

• Relevant Experience Considered in any combination:

  • Cybersecurity systems security or hardening

  • Information Technology

  • Experience maintaining updating organizing or publishing user-facing documentation knowledge articles standard operating procedures templates forms or process guidance.

  • Compliance-based auditing using the Risk Management Framework (RMF) DCSA Assessment and Authorization Process Manual (DAAPM) Joint SAP Implementation Guide (JSIG) National Industrial Security Program Operating Manual (NISPOM) and/or non-defense regulations such as FAA Payment Card Industry (PCI) ISO 9001 Quality Management standards or HIPPA

  • Experience working with and/or supporting computer technologies (such as: databases operating systems computer network hardware software programs hardware troubleshooting or electronics)

Qualifications We Prefer

• Strong written and verbal communication skills with the ability to make technical cybersecurity and process-based information clear and usable for both technical and non-technical audiences.

• Experience with service management ticketing workflow collaboration or content management tools such as Jira Service Management Jira SharePoint Microsoft Teams ServiceNow Confluence or similar platforms.

• Strong organizational skills attention to detail sound judgment and the ability to manage competing requests in a customer-focused support environment.

• Experience working in DoD classified operating and/or laboratory environments.

• Familiarity with cybersecurity service delivery service catalog management intake models Tier 1 support escalation pathways service readiness or operational support frameworks.

• Experience supporting Assessment & Authorization or RMF lifecycle activities including ATO support control documentation evidence collection assessment preparation POA&M tracking continuous monitoring or package coordination.

• Familiarity with government cybersecurity directives frameworks and compliance standards derived from NIST CNSSI DoD DCSA NISPOM JSIG DAAPM or related regulatory guidance.

• Experience reviewing maintaining or improving documentation quality content structure naming conventions version control repository organization accessibility or publishing practices.

• Familiarity with cybersecurity vulnerability management compliance or security operations tools such as Splunk Forcepoint Ivanti Tenable ACAS HBSS or similar tools.

What We Offer

Our values drive our actions behaviors and performance with a vision for a safer more connected world. At RTX we value: Trust Respect Accountability Collaboration and Innovation.

Relocation Non-Eligible Relocation assistance not available

Please consider the following role type definition as you apply for this role:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

We are RTX

#LI-Onsite

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 95500 USD - 181700 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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