Senior CX Consultant
Job Location:
Charlotte, NC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Opportunity
- An opportunity to support growing Ground Freight and Cold Chain operations.
- Exposure to transportation partners stations brokers dispatch teams service providers and customer stakeholders.
- Training and development to strengthen your knowledge of transportation operations and temperature-controlled logistics.
- A collaborative work environment where accountability curiosity teamwork and operational excellence are valued.
- Serve as the primary point of contact between the customer and operational teams responding to inquiries by email and phone.
- Monitor shipments throughout the transportation lifecycle and maintain visibility from booking through final delivery.
- Provide proactive shipment updates and communicate clearly regarding delays risks exceptions and resolution plans.
- Coordinate with operations brokerage teams dispatchers carriers cold storage facilities reefer providers stations and specialized transportation partners.
- Ensure shipment execution aligns with customer standard operating procedures operational requirements and applicable Cold Chain quality and safety standards.
- Investigate operational disruptions identify root causes escalate critical service failures and coordinate timely resolutions.
- Identify performance trends and process gaps participate in customer and operational reviews and recommend improvements that strengthen service delivery.
- Two or more years of experience in logistics transportation freight forwarding supply chain customer experience shipping warehousing or operations.
- Experience working with trucking dispatch refrigerated cargo Ground Freight or temperature-controlled supply chains is preferred but not required.
- Strong customer service and stakeholder management capabilities.
- Clear and professional verbal and written communication skills.
- Strong problem-solving root cause analysis and decision-making capabilities.
- Excellent attention to detail accountability and follow-through.
- Ability to manage multiple shipments customer requests and operational priorities in a fast-paced environment.
- Working knowledge of Microsoft Office reporting tools or transportation management systems.
- Location: Charlotte North Carolina
- Employment type: Full-time
- Work arrangement: Onsite five days per week
- Salary range: $65000 to $75000 annually
- Benefits:
- 15 PTO Days
- 1 Floating Holiday
- Medical Dental and Vision Coverage
- 401(k) matching
- Employee Assistance Programs
- Career Development Opportunities
- Additional floating holidays offered quarterly in accordance with the applicable company program
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Required Experience:
Senior IC
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
