Senior Customer Technology Manager

The Senior Customer Technology Manager (CTM) is responsible for shaping the customers future technology roadmap and translating customer needs into business opportunities product requirements and roadmap priorities.

Working at the intersection of customer technology strategy business development and product management the CTM builds trusted relationships with customer stakeholders identifies future challenges and opportunities and drives adoption of ASML innovations. The role acts as the primary bridge between the customer and ASMLs Business Lines ensuring that customer requirements are understood prioritized and translated into compelling solutions.

The Senior CTM influences both customer technology decisions and ASML product development by aligning stakeholders around a common vision and creating business cases that accelerate technology adoption and customer value creation.

Customer Roadmap Enablement

• Own the understanding of customer technology roadmaps challenges and future requirements.

• Anticipate customer needs for future technology nodes and translate them into product and service requirements.

• Drive customer adoption of new products capabilities and services by demonstrating technical and business value.

• Assess technical feasibility define customer-specific requirements and support validation of new products and installed base solutions.

• Shape customer technology strategies through active engagement with engineering manufacturing and technology management stakeholders.

Voice of Customer

• Represent the customers perspective within ASML and ensure customer requirements are reflected in product and service roadmaps.

• Consolidate customer input and communicate roadmap priorities capability gaps and emerging opportunities to Business Lines and senior management.

• Support executive engagements including Technology Roadmap Meetings (TRMs) Executive Review Meetings (ERMs) and strategic customer discussions.

• Identify portfolio gaps and advocate for investments that address future customer needs.

Business Development

• Identify and develop new business opportunities by connecting customer challenges with ASMLs technology portfolio.

• Build business cases that demonstrate the value of new products services upgrades and productivity improvements.

• Collaborate with Account Managers Service teams Applications and Product Management to drive opportunity creation and technology adoption.

• Support negotiation of technical specifications performance requirements and customer-specific solution configurations.

Stakeholder Management

• Build trusted relationships with customer stakeholders from technical experts through senior management.

• Influence decision-making across customer organizations and within ASML.

• Lead cross-functional teams across Business Lines Customer Support Applications Product Management Service and Sales.

• Facilitate alignment between customer priorities and ASML strategic objectives.

Customer Success

• Ensure customer technology requirements are understood translated and successfully implemented.

• Monitor customer satisfaction related to product performance roadmap alignment and technology adoption.

• Support successful technology node transitions and introduction of new products and services.

Education and experience

• Masters degree in a related technical discipline.

• Minimum 10 years of experience in semiconductor technology equipment process development product management business development customer support or a related field.

• Minimum 8 years of experience engaging effectively with technical experts business leaders and executive stakeholders.

• Minimum 8 years of experience working with semiconductor manufacturing technology roadmaps and customer innovation cycles.

• Minimum 5 years of demonstrated success influencing stakeholders across organizational boundaries and driving complex cross-functional initiatives.

• Minimum 8 years of experience demonstrating strong communication business acumen and stakeholder management skills in customer-facing or strategic roles.

• Minimum 5 years of experience translating customer requirements into product strategies business opportunities technology roadmaps or portfolio decisions.

The current base annual salary range for this role is currently:

Pay scales are determined by role level location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate including but not limited to job-related skills relevant education and experience certifications abilities of the candidate and pay relative to other team members.

The Company offers employees and their families medical dental vision and basic life insurance. Employees are able to participate in the Companys 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.