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Senior Customer Success Manager, Strategic Account Services
Job Location:
Monthly Salary:
Posted:
17 July 2026 (30+ days ago)
Posted:
Application Deadline:
14 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Strategic Account Services (SAS) organization is seeking a Health & Personal Care (HPC) Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational this role you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection merchandising traffic and conversion drivers and operational improvement opportunities.
The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth.
They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.
They are agile inventive and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazons leading brands then were interested in you.
Key job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations educating regarding relevant tools products and services and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to:
Business Growth
Identify action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth develop solutions and test before scaling to benefit to impacted Sellers.
Analyze data and trends to identify action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations where out of the box thinking is necessary. Present compelling value propositions using a strategic and consultative approach.
Lead business strategy development and design long term account plans collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon.
Possess the ability to manage and deliver against complex account goals where strategy is not defined. Able to make tradeoffs between short term customer needs and longer-term strategic investment.
Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Seller Relationship Management
Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
Deliver timely accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
Drive optimal program and Customer Success Manager satisfaction.
Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality.
Play a consultant role with oversight of key strategic activities that are underway for the Seller following up escalating and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally using data and anecdotes to drive prioritization to deliver value across a larger customer set.
Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools policies products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.
Program Process Excellence
Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment.
Improve team efficiency and optimize previously defined processes. Manage initiatives deliver critical solutions improvements and mechanisms by working independently across teams.
Assist with the definition and design of tools standard operating procedures and processes of Seller Services.
Identify quantify and define feature enhancements and new products to improve Amazon product based on customer feedback data analysis and feature gaps with competitive products.
Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level keeping their relative experience at the forefront of decision making and design.
Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.
- Experience building customer relationships identifying business opportunities for clients and increasing adoption and utilization of company products
- Bachelors degree or equivalent
- Experience analysing market opportunities engaging and negotiating with customers and defining new areas of innovation
- Experience building strategic relationships with stakeholders including communicating and collaborating across teams and functions
- Experience with MS Office Professional Suite including Microsoft Excel to manipulate and analyze data
- Experience using analysis reporting modeling and forecasting to gather data for the purpose of making business decisions
- Experience managing multiple projects prioritizing planning and managing time
- 4 years professional experience in Buying Merchandising Planning and/or relevant experience within Customer Success Account Management Management Consulting and/or relevant experience in negotiating nurturing and growing customer relationships.
- Experience in Sales Territory Planning Merchandising and/or relevant experience within Customer Success Account Management or negotiating nurturing and growing customer relationships
- Experience in strategic marketing management and market analysis and demonstrated ability to build and execute a strategy with clear goals and objectives to align to business and service objectives and support portfolio objectives
- Experience using analytical account management and productivity tools such as Oracle Business Intelligence SalesForce Tableau or similar
- Experience communicating and delivering presentations to customers stakeholders and/or teammates
- Experience in E-Commerce Corporate Retail Consulting and/or B2B.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Leverage internal AI tooling to drive efficiencies and expedite problem solving
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth.
They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.
They are agile inventive and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazons leading brands then were interested in you.
Key job responsibilities
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations educating regarding relevant tools products and services and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to:
Business Growth
Identify action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth develop solutions and test before scaling to benefit to impacted Sellers.
Analyze data and trends to identify action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations where out of the box thinking is necessary. Present compelling value propositions using a strategic and consultative approach.
Lead business strategy development and design long term account plans collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon.
Possess the ability to manage and deliver against complex account goals where strategy is not defined. Able to make tradeoffs between short term customer needs and longer-term strategic investment.
Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Seller Relationship Management
Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
Deliver timely accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
Drive optimal program and Customer Success Manager satisfaction.
Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality.
Play a consultant role with oversight of key strategic activities that are underway for the Seller following up escalating and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally using data and anecdotes to drive prioritization to deliver value across a larger customer set.
Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools policies products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.
Program Process Excellence
Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment.
Improve team efficiency and optimize previously defined processes. Manage initiatives deliver critical solutions improvements and mechanisms by working independently across teams.
Assist with the definition and design of tools standard operating procedures and processes of Seller Services.
Identify quantify and define feature enhancements and new products to improve Amazon product based on customer feedback data analysis and feature gaps with competitive products.
Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level keeping their relative experience at the forefront of decision making and design.
Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.
- Experience building customer relationships identifying business opportunities for clients and increasing adoption and utilization of company products
- Bachelors degree or equivalent
- Experience analysing market opportunities engaging and negotiating with customers and defining new areas of innovation
- Experience building strategic relationships with stakeholders including communicating and collaborating across teams and functions
- Experience with MS Office Professional Suite including Microsoft Excel to manipulate and analyze data
- Experience using analysis reporting modeling and forecasting to gather data for the purpose of making business decisions
- Experience managing multiple projects prioritizing planning and managing time
- 4 years professional experience in Buying Merchandising Planning and/or relevant experience within Customer Success Account Management Management Consulting and/or relevant experience in negotiating nurturing and growing customer relationships.
- Experience in Sales Territory Planning Merchandising and/or relevant experience within Customer Success Account Management or negotiating nurturing and growing customer relationships
- Experience in strategic marketing management and market analysis and demonstrated ability to build and execute a strategy with clear goals and objectives to align to business and service objectives and support portfolio objectives
- Experience using analytical account management and productivity tools such as Oracle Business Intelligence SalesForce Tableau or similar
- Experience communicating and delivering presentations to customers stakeholders and/or teammates
- Experience in E-Commerce Corporate Retail Consulting and/or B2B.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Leverage internal AI tooling to drive efficiencies and expedite problem solving
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Tempe - 80000.00 - 140000.00 USD annually
USA TX Austin - 80000.00 - 140000.00 USD annually
Required Experience:
Senior IC
About Company
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