Senior Customer Success Manager, Portworx

Everpure (NYSE: P) has evolved from storage pioneer to data platform closing fiscal 2026 with $3.7 billion in revenue its first billion-dollar quarter and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers AI labs the AI hardware supply chain data platform providers and the broader AI ecosystem.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

As a Senior Customer Success Manager (CSM) you will serve as a trusted advisor and customer advocate personalizing the Everpure and Portworx experience for our clients. Youll build strong relationships manage the end-to-end post-sales journey and act as a subject matter expert by bridging communication between customers and our internal teams. Your mission will be to ensure successful deployment drive adoption and deliver value realization that contributes to renewals and growth.

WHAT YOULL DO

• Own the overall post-sales service delivery relationship with key customers managing everything from onboarding and adoption to escalations and renewals to ensure a seamless and positive experience.
• Develop a deep understanding of your customers business priorities technical environment and challenges to act as a strategic advisor and align our technology with their business goals.
• Drive growth and satisfaction by delivering quarterly business reviews and identifying opportunities to expand the customers use of Everpure and Portworx.
• Act as a primary customer advocate and conduit into various cross-functional teams including Sales Support Engineering and Executive leadership to ensure the customers voice is heard and issues are resolved.
• Lead key operational and growth reviews to ensure smooth service delivery manage risk and plan for future capacity needs and expansions.

WHAT YOU BRING

• 5 years experience in customer-facing relationship management role. Prior experience in TAM CSM Professional Services Support and Sales Engineer (or similar) roles.
• 1 years experience working with container orchestration technology in an enterprise environment
• Customer Success Expertise: Proven experience in a customer-facing relationship management role demonstrating the ability to build trusted partnerships with premier enterprise clients.
• Technical Acumen: Working knowledge of container orchestration technologies especially Kubernetes and a broad understanding of the cloud-native landscape including public cloud platforms like GCP AWS and Azure. Familiarity with application onboarding performance measurement & Storage.
• Exceptional Communication: Excellent written verbal and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
• Project Management Skills: The ability to manage multiple projects and customers simultaneously define project urgency and execute detailed action plans in a fast-paced and ambiguous environment.

We are primarily an in-office environment and therefore you will be expected to work from the Raleigh or New York office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.