Senior Customer Solutions Manager, Healthcare & Life Sciences

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Worldwide Public Sector (WWPS) Healthcare & Life Sciences (HCLS) this role you will help HCLS customers realize business value by accelerating their cloud and AI transformation journeys.

As a Senior CSM you will serve as a strategic partner and trusted advisor to some of the worlds leading Healthcare & Life Sciences (HCLS) companies. You will work backwards from customer business objectives leverage AWS best practices developed over thousands of engagements and design and execute end-to-end cloud adoption experiences that deliver measurable outcomes.

You will own and drive execution excellence across the customers cloud journey spanning technical operational organizational and educational dimensions. You will engage C-level executives VP-level technology leaders and cross-functional teams to align AWS investments with business priorities accelerate AI adoption and ensure customers capture the full potential of AWSs industry-leading services.


Key job responsibilities
Customer Value Realization & Transformation
- Identify and accelerate customers realization of value throughout the cloud lifecycle through adoption of AWS services partner solutions and best practices
- Own the end-to-end customer transformation strategy connecting technical execution to measurable business outcomes (efficiency gains cost savings revenue acceleration time-to-market improvements)
- Design and drive strategic initiatives including large-scale migrations AI/ML adoption data analytics modernization and digital transformation programs specific to Life Sciences workflows
- Establish success criteria and track value delivery against customer business objectives

Strategic Execution & Program Leadership
- Define strategic opportunities and understand associated business and technical risks across the customers cloud journey including migrations modernization new builds and co-innovation
- Create manage and deliver complex business and technology programs navigating risks and roadblocks in ambiguous and changing environments
- Establish and mature operating models and governance structures to drive scale and long-term success through the application of AWS frameworks and mechanisms
- Orchestrate cross-functional delivery across sales solutions architecture enterprise support professional services product engineering and AWS partners

Executive Engagement & Stakeholder Management
- Earn trust across the customers organization from technical practitioners to C-suite executives
- Serve as the customers cloud journey coach and voice of the customer within AWS evangelizing customer needs to AWS leadership product and engineering teams
- Lead executive briefings roadmap reviews and business outcome alignment sessions
- Influence technical and business stakeholders to drive alignment on cloud adoption and AI strategies

Industry & Technical Depth
- Build domain expertise develop understanding of industry use-cases and solutions solve customer problems using AWS services and mechanisms.
- Engage credibly in technical discussions spanning cloud architecture AI/ML real-world data analytics and scientific computing
- Guide customers on AWS services and best practices when specialized resources are unavailable leveraging AI-augmented tools to address technical depth gaps
- Stay current on emerging technologies and industry trends in healthcare and life sciences

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.




- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA East Palo Alto - 176600.00 - 239000.00 USD annually
USA MA Boston - 153600.00 - 207800.00 USD annually
USA MN Minneapolis - 153600.00 - 207800.00 USD annually
USA NY New York - 169000.00 - 228600.00 USD annually
USA VA Herndon - 153600.00 - 207800.00 USD annually