Senior Customer Service Representative

SCHEDULE:

This position typicallyoperateson a 4-day workweek (Monday-Thursday 6am-4pm) working on-site from ourRoad & BridgeCentral Shoplocation(21401 Golden Gate CanyonRoad Golden CO80403).

COMPENSATION:

Hiring Range:$27.32-$32.79USD Hourly

Compensation will bedeterminedbased on educationexperienceand skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical dental and vision insurance; paid time off and holidays includinga starting bank of 40 hours of PTO for new hires; retirement matching; wellness programs; tuition reimbursement; flexible schedules; remote work options; and more. For more information clickherefor our Total Rewards summary.

ESSENTIAL DUTIES:

• Deliver Exceptional Customer Service:Serve as a primary point of contact for citizens by responding to complex inquiries and providingtimely professional service. Follow established procedures to resolve questions concerns and service requests. Monitor voicemail respond tocitizen inquiries and enter citizen requests intoQAlert/OpenGovEAM (Enterprise Asset Management).

• ManageOpenGovEAM:Maintainemployee profiles and citizen requests create work orders and tasks for supervisors and enter activity timesheets asphalt and snow product tickets landfill tickets safety incident reports vendor invoices and CDL/DOT updates.Review and verifyvendor invoices to ensureaccuratebilling.Processahigh volume ofdata entryaccurately forvendor contractsexceeding$25M annually.

• Provide Administrative Support:Support supervisors and employees with a variety of administrative functions including onboarding and offboarding activities document management in SharePointand HR and IT-related processes. Serve as a backup for other Customer Service Representatives and provide support across districts as needed.

• Coordinate Utility Locate Requests:Submit and track utilitylocaterequests ensuring records and systemsremainaccurateand up to date.

• Support Employee Training:Coordinate and deliver administrative training for employees including guidance on HR and IT processes WorkdayOpenGovEAM snow operations and other division procedures.

• Reconcile Fleet Meter Data:Review fleet meter reports research discrepancies and make corrections to ensureaccurateequipment usage records.

• Maintain Bulk Fuel Records:Enter and reconcile bulk fuel log informationidentifydiscrepancies and report issues as needed.

• Coordinate Payroll Activities:Support payroll processing by communicating payroll deadlines obtaining approvals and documenting overtime and other pay codes withinOpenGoveEAM.

• Perform General Administrative Functions:Complete a variety of administrative duties including filing scanning preparing forms and vouchers scheduling DOT appointments ordering office supplies updating voicemail messages taking meeting minutes posting notices and tracking employee training and policy acknowledgments.

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click apply for that reason we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

• Experience:One or more years of experience in customer service

• Education:High School Diploma or Equivalent

*Note: An equivalent combination of education and experience is acceptable.

Preferred knowledgeskillsand abilities:

• Experience in public works transportation construction municipal operations or a similar environment.

• Experience usingOpenGoveEAMQAlert and Microsoft Office applications.

• Exceptional attention to detail and organizational skills.

• A strong commitment to delivering responsive high-quality customer service.

• Excellent interpersonal skills with the ability to build positive relationships at all levels of the organization.

• The ability to thrive in a fast-paced environment while managing multiple priorities and meeting deadlines.

• A self-motivated proactive approach with the ability to work independently and take initiative.

• Strong verbal and written communication skills.

• A positive solutions-oriented mindset with sound problem-solving abilities.

• Comfort managing ahighvolumeofdataentrywhilebalancing other administrative responsibilities.

• The ability to navigate challenging conversations with professionalism empathy and confidence.

• A collaborative mindset with the flexibility to work both independently and as part of a team.

Additional Job Information:

• A valid Colorado drivers license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer.

• Offer of employment is contingent upon successful completion of criminal history motor vehicle report education verification and/or references for all positions.

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonableaccommodationsthroughout our hiring process. Forassistancewith applications interviews or other hiring-related accommodations contact. Thiscontactis for accommodation requests only and cannot provide application status updates.

APPLICATION:

Qualified applicants are encouraged to apply.

All applicants mustsubmitan online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now:Jefferson County Colorado Career Opportunities

• A resume and cover lettersubmittedwith your application is encouraged but will not substitute for the information requested on the application.

• Current Jefferson County employees must apply through their employee profile in Workday.

• In any materials yousubmit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin and applicants are contacted directly by the hiring team if selected. To view the status of your application please log into yourcandidate portal.

For more details on the recruitment process please visit: the Jefferson County Recruitment Team at or