We are seeking a Senior Customer Onboarding Manager to own and lead the onboarding experience for Foleys high-value clients. This role will focus on ensuring that our largest and most complex customers achieve value quickly and efficiently from Foleys platform. The Senior Manager will be responsible for designing scalable processes building strong executive-level relationships and driving alignment across internal stakeholders to deliver a world-class onboarding journey.

This is a highly visible strategic role that requires a balance of project management client advocacy process optimization and leadership.

What Youll Do

• Own Upper Strategic Onboardings: Serve as the primary point of contact and trusted advisor during the onboarding phase for high-value clients.

• Strategic Program Leadership: Develop tailored onboarding plans that account for complex integrations custom workflows multi-stakeholder engagement and change management.

• Executive Stakeholder Management: Build strong multi-threaded relationships with senior customer contacts to ensure alignment on business goals KPIs and success criteria.

• Cross-Functional Collaboration: Partner with Sales Product Support and Customer Success to ensure a seamless transition from sales to success.

• Process Optimization: Design refine and scale onboarding frameworks that support both white-glove service for Enterprise and repeatable processes for mid-market customers.

• Risk Management: Proactively identify and mitigate risks that could delay or impact time-to-value.

• Metrics & Reporting: Track and report on onboarding KPIs (time-to-value adoption NPS/CSAT implementation timelines) and use insights to drive continuous improvement.

• Mentorship & Leadership: Provide guidance to onboarding team members and help elevate best practices across the organization.

Who You Are

• 5-8 years of experience in Customer Success Onboarding Implementation or Program Management within a SaaS or Technology company.

• Proven track record managing Enterprise-level client onboarding with complex technical and operational requirements.

• Exceptional project management skills with the ability to manage multiple large-scale implementations simultaneously.

• Strong executive presence and ability to influence senior stakeholders both internally and externally.

• Excellent communication problem-solving and relationship-building skills.

• Experience building or improving onboarding frameworks playbooks or methodologies.

• Openness to leveraging AI in daily work (Experience with LLMs and/or Generative AI is a plus)

• Familiarity with tools such as Salesforce Planhat or other CS/implementation platforms is a plus.

• Familiarity with Department of Transportation or Fair Credit Reporting Act regulations is a plus.

Location: This role is primarily remote (US based) and will work in primarily EST hours with the expectation of occasional visits to our offices for team collaboration training or company events.

About us

At Foley were reimagining how safety-sensitive industries hire stay compliant and manage risk. Weve evolved into a modern SaaS company with an all-in-one AI-ready platform that helps transportation construction distribution and utility businesses operate faster smarter and safer.

As we continue to grow were looking for curious strategic thinkers who thrive in complexity are motivated by making an impact and want to join a team thats passionate about building great products and supporting customers. Our core values Teammateship Grit and Innovation guide everything we do. Whether were collaborating internally or helping customers we approach every challenge with optimism humor and a shared commitment to success.

Benefits
Foley offers a comprehensive benefits package that includes medical dental and vision coverage a 401(k) with company match paid time off and holidays wellness programs and an employee assistance program.

Equal Employment Opportunity
Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin age disability protected veteran status or any other legally protected characteristic.

Reasonable Accommodations
If you require a reasonable accommodation during the application or interview process please contact us at

Employment Status
Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Privacy Policy: Please see our Applicant Privacy Policy for more information on how Foley processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.

Required Experience:

Manager