Senior Customer Experience professional

Role: Senior Customer Experience professional

Location: ONSITE in Dallas TX ( Local )

Duration: 12 Months

Requirements;
Previous experience working at a major airport with more than 100 daily flights (minimum 5 years of experience working at major airports with more than 100 daily flights)
Certified Customer Experience Professional (CCXP)
Certified Project Management Professional (PMP)
Six Sigma Certification
Previous experience as a Department Head in an airline or an airport operations center (2 years of experience)
Previous experience in airline operations customer experience management and airline human resource management (minimum 15 years of airline operations and customer experience management; minimum 5 years of airline human resource management)
Previous experience as a frontline employee and manager in an airline (minimum 5 years of frontline employee and manager experience)
Demonstrated experience in aviation operations airport operations centers and irregular operations.
Proven track record implementing customer experience frameworks in operational environments.
Expertise in change management process design and frontline coaching.
Strong facilitation and communication skills particularly in high-stakes operational settings.
Experience leading continuous improvement and project management office at an airline (minimum 15 years of continuous improvement and PMO leadership experience)