Senior Customer Experience Partner – 4PL
Job Location:
Charlotte, NC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are Maersk and we are seeking a Senior Customer Experience Partner to support a large-scale integrated Supply Chain Management operation. This role will play a critical part in managing end-to-end logistics activities while leveraging data systems and operational insights to deliver outstanding customer outcomes.
As a trusted partner to both customers and internal stakeholders you will oversee operational execution identify improvement opportunities analyze performance trends and drive excellence across complex logistics processes. This position is ideal for professionals who combine strong logistics expertise with analytical thinking systems knowledge and a passion for continuous improvement.
- Opportunity to support a highly visible and strategically important customer program
- Exposure to end-to-end supply chain operations and global logistics processes
- Collaborative environment focused on customer success and continuous improvement
- Career development opportunities across Maersks global logistics network
- Execute customer programs in accordance with defined SOPs IOPs and KPIs
- Build and maintain strong customer relationships while serving as a trusted operational advisor
- Support end-to-end transportation and supply chain operations across multiple modes
- Analyze service performance identify trends and recommend process improvements
- Work closely with customers and internal stakeholders to translate complex challenges into actionable solutions
- Lead operational reviews and prepare KPI reporting for customers and leadership teams
- Coordinate new projects system enhancements and operational initiatives
- Manage operational exceptions and ensure timely resolution of customer issues
- Collaborate with Control Tower Program Management and Global Service Center teams
- Drive continuous improvement efforts through root-cause analysis and performance management
- 2 years of experience within logistics supply chain freight forwarding transportation or customer operations
- Experience with both import and export operations strongly preferred
- Supply Chain Management and Control Tower experience highly desirable
- Strong systems knowledge and comfort working with transportation management platforms
- Exceptional analytical and data interpretation skills
- Ability to identify business trends and process improvement opportunities
- Strong stakeholder management and customer-facing communication skills
- Proven ability to manage competing priorities and deliver results under pressure
- Strong proficiency in Excel reporting tools and operational analytics
- Curiosity initiative and a continuous improvement mindset
- Location: Charlotte North Carolina
- Job Type: Full-time
- Salary Range: $70000 $75000 annually
- Bonus: 10% annual bonus opportunity
We are committed to equal employment opportunities and creating an inclusive environment for all employees.
If you enjoy leveraging data systems and operational expertise to solve complex supply chain challenges and improve customer outcomes we encourage you to apply.
NOTICE TO CANDIDATES APPLYING TO POSITIONS IN THE UNITED STATES:
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Required Experience:
Senior IC
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
