Senior Customer Experience Manager Technology
Job Location:
Lancaster County, SC - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Join the company defining what it means to be an Impact Lender!
Mortgages are what we do but that doesnt define who we 2008 Movement disrupted the industry with the innovative 6-7-1 mortgage 2023 we pioneered again helping launch Impact Lending a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.
At Movement we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us purpose and people have always come before profit.
What You Need To Know
- Lead and support the day-to-day operations of the technology support team ensuring employees receive timely professional and customer-focused guidance.
- Foster a service-first culture that prioritizes positive user experiences responsiveness communication and continuous improvement.
- Oversee helpdesk and support operations to ensure issues are resolved efficiently while maintaining high levels of customer satisfaction.
- Serve as the primary point of escalation for complex or urgent support concerns helping drive resolution through collaboration and accountability across teams.
- Partner with internal departments and business leaders to understand employee needs and deliver support solutions that improve productivity and the overall workplace experience.
- Work closely with infrastructure application support and other technology teams to ensure systems and services operate smoothly and reliably for end users.
- Mentor coach and develop support staff by promoting teamwork professional growth innovation and a strong commitment to customer service.
- Monitor service trends user feedback and support metrics to identify opportunities for improving processes communication and service delivery.
- Lead initiatives that simplify the support experience through automation self-service resources and proactive communication.
- Help ensure technology support practices align with organizational policies data privacy standards and security requirements.
- Prepare and share operational updates service insights and recommendations with leadership to support informed decision-making and continuous improvement efforts.
- Plan staffing and resource allocation to maintain consistent support coverage during high-demand periods projects and after-hours needs.
- Encourage a collaborative solutions-oriented environment where team members are empowered to deliver exceptional support experiences.
What We Are Looking For
- Bachelors degree or equivalent professional experience in technology support business operations customer experience or a related field.
- 4 years of experience leading support or service-focused teams with a strong track record of delivering exceptional customer and employee experiences.
- Proven ability to lead motivate and develop teams in a fast-paced service-oriented environment.
- Strong communication and relationship-building skills with the ability to collaborate effectively across departments and with all levels of the organization.
- Demonstrated ability to understand business needs and implement practical support solutions that improve service quality efficiency and user satisfaction.
- Experience managing helpdesk or support operations with a focus on responsiveness accountability and continuous improvement.
- Strong problem-solving and decision-making skills with the ability to remain calm and customer-focused during high-priority situations.
- Ability to analyze service trends gather feedback and identify opportunities to improve processes and the overall support experience.
- Commitment to fostering a positive team culture centered on collaboration professionalism and continuous learning.
- Familiarity with service management best practices workflow improvement and customer support tools is preferred.
- Experience working with vendors and cross-functional teams to support organizational goals and maintain high service standards.
- Ability to work on-site at headquarters in Indian Land SC.
- Flexibility to support business needs during high-volume periods special projects or occasional after-hours situations as needed.
Why Movement
- Competitive pay
- Medical dental and life insurance
- Company matched 401K (Roth and traditional up to 6%)
- Excellent career growth opportunity
- Fun team-focused working environment
- Employee driven community outreach program
About Movement Mortgage
Movement Mortgage is not your average mortgage company. Our company is comprised of passionate people who strive for excellence while demonstrating servant leadership in everything we do. Here are the basics: we work hard we have fun and we make a difference. Sound too good to be true Check us out on our website: .
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities skills efforts or working conditions. The Company reserves the rights to change amend add delete and otherwise assign any and all duties responsibilities and position titles as it deems necessary to meet the needs of the business.
The expected salary range for this position is between:
$115000.00 - $130000.00The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
We also offer a benefits package that includes:
Competitive pay
Benefits Offered: Medical Dental Vision Life Disability Critical Care Hospitalization HSA FSA DCFSA and QTE
Retirement plan: 401(k) and Roth
Paid Time Off: 16 days front loaded. Prorated based on the start date month
11.5 paid holidays per year
Employee assistance program
Excellent career growth opportunity
Fun team-focused working environment
Employee driven community outreach program
Relocation packages available
The application window is anticipated to close on:
June 15 2026Were definitely not your average mortgage company. When youre ready to grow your career AND your impact were ready for you. Were also one of the nations top lenders and are redefining corporate culture. We work hard we have fun we invest in our people and we make a difference. Sound like a plan Good. Learn more at .
Required Experience:
Manager
About Company
Get approved. Move home. Love people. Experience loan and refinance process designed for you — with profits designed for others.
