Senior Customer Engineer- Cloudflare Developer Platform (Start-Ups) Miami

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

At Cloudflare were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a normalized problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration leveraging AI to ship faster today to make it better tomorrow while ensuring that every improvement no matter how small is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy and that AI is a partner in solving tough problems to keep the Internet moving forward youll fit right in.

• About the Role

  Digital Native SEs at Cloudflare work with the most innovative and cutting-edge companies on the planet the startups and high-growth cloud-native businesses that are building the next generation of Internet products. These are companies where the developersarethe decision makers and where the CTO is often personally responsible for shipping new products and getting the companys AI initiatives off the ground.

  This role is for a technologist who genuinely enjoys being in the room with builders. Youll be equally comfortable jumping into a Slack channel with a founding engineer whiteboarding an architecture with a lead developer and stepping into a strategic conversation with a CTO about their platform and AI roadmap. You speak the language of engineers fluently and can hold a credible detailed technical conversation but this isnota software developer role and you wont be writing production code every day. Your superpower is technical discovery translation and evangelism: understanding what a builder is trying to accomplish mapping it to the full breadth of the Cloudflare Developer Platform and inspiring teams to build on Cloudflare rather than just consume a single service.

  The Digital Native segment leans heavily on Solutions Engineering to lead technical discovery within the cloud-developer vertical. Youll be expected to go deep on the Cloudflare Developer Platform Workers Durable Objects Workers AI R2 KV D1 Vectorize Queues Pages and the broader developer ecosystem far beyond basic storage and to make the case for Cloudflare astheplace to build. This role covers both the acquisition of new Digital Native accounts and the expansion of existing ones. The ideal candidate is a builder personality with a strong mix of pre-sales/technical customer-facing experience who thrives in an agile fast-moving environment.

  What youll do as a Senior Solutions Engineer

  The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio ensuring maximal business value fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants Technical Consultants Technical Support and Program Managers.

  You are a customer-facing technologist within the Cloudflare Solutions Engineering team focused on the developer-first digital-native segment. You have experience in a pre-sales or other technical customer-facing role and youre at your best when engaging directly with engineering teams and technical this role youll partner closely with the sales team from the very start of the cycle joining early discovery calls qualifying opportunities from the get-go and embedding yourself in customer Slack channels and working sessions. Youll lead technical discovery deliver compelling demos and architecture discussions run proof-of-concept builds and evangelize the Cloudflare Developer Platform as the foundation for our customers next products and AI initiatives.

  Responsibilities

  Specifically we are looking for you to:

  • Lead technical discovery within the cloud-developer vertical asking the right questions to uncover how a customer builds what theyre trying to ship and where Cloudflare fits.
    
    
  • Engage early and often: join sales-led discovery calls from the outset help qualify deals from the get-go and stay embedded with customer teams (including in their Slack channels and working sessions) throughout the cycle.
    
    
  • Identify and map customer initiatives and business problems especially around new product development and AI initiatives to the Cloudflare platform.
    
    
  • Build relationships and technical champions within customer accounts from founding engineers and developers up to the CTO.
    
    
  • Develop and present tailored technical content and demos for both hands-on developer audiences and senior technical leadership.
    
    
  • Lead demo and proof-of-concept / build activities for Cloudflare prospects and customers.
    
    
  • Evangelize the Cloudflare Developer Platform (Workers Workers AI Durable Objects R2 D1 KV Vectorize Queues Pages and more) making the case for customers tobuild onCloudflare not just use it for storage or CDN.
    
    
  • Demonstrate your expertise with your peers through the creation of professional content including reference architectures demos blog posts and other knowledge-sharing activities.
    
    
  • Represent and evangelize Cloudflare externally at Developer Community Technology and Industry events with thought leadership and expertise.
    
    
  • Apply in-depth vertical knowledge or domain expertise. Advise on best practices.
    
    

  Desirable Skills Knowledge and Experience

  • Previous experience as a Solutions Engineer or other customer-facing technical role ideally selling to or working with developer-led cloud-native or startup organizations.
    
    
  • A genuine builder mindset and the personality to match: you enjoy talking to developers youre curious and you naturally gravitate toward technical problem-solving conversations.
    
    
  • The ability to speak engineers language credibly you can hold your own on architecture APIs and platform design withoutthis being a hands-on code-every-day developer role.
    
    
  • Strong technical discovery instincts: you know how to draw out requirements qualify fit early and separate real needs from noise.
    
    
  • A good mix of pre-sales / technical sales experience and comfort operating in an agile fast-moving environment (joining Slack channels iterating quickly engaging in early-stage calls and qualifying deals from the start).
    
    
  • Solid communication written and presentation skills with the range to talk to both a hands-on developer and a CTO in the same day.
    
    
  • Ability to work on several projects and activities concurrently.
    
    
  • Highly driven curious team-oriented and able to work with a sense of urgency.
    
    
  • Youve built web applications before or contributed to existing web applications in a meaningful way enough to have real empathy for how developers work.
    
    
  • Polished communication and executive presentation skills with the ability to drive a discussion with a broad range of stakeholders (from the web developer to the CTO/CISO).
    
    
  • Relationship building: a proven track record of building deep technical relationships with engineers and technical founders. Experience managing various stakeholder relationships to build consensus on technical solutions/projects.
    
    
  • Experience managing technical sales within accounts including developing champion-style relationships driving technical wins and assisting with technical validation.
    
    
  • Bachelors Degree or equivalent in relevant work experience.
    
    
  • The role is a 100% remotely based role & requires up to 25% local travel to attend meetings with prospects or customers attend conferences and other industry events and to collaborate with your Cloudflare teammates.
    
    

  A deep understanding of the Cloudflare Developer Platform and core industry components (and a desire to learn more):

  • The Cloudflare Developer Platform serverless compute and application development with Workers Durable Objects Workers AI R2 KV D1 Vectorize Queues and Pages. Familiarity with building or architecting applications on a serverless/edge platform is a strong plus.
    
    
  • AI/GenAI application patterns inference at the edge RAG vector databases and how startups are operationalizing AI initiatives.
    
    
  • HTTP technologies including reverse proxy (e.g. WAF and CDN) forward proxy (secure web gateway) and serverless application development.
    
    
  • Internet security technologies including DDoS and DDoS mitigation Firewalls TLS VPN DLP.
    
    
  • Networking technologies including TCP UDP DNS IPv4 IPv6 BGP routing GRE SD-WAN MPLS Global Traffic Management.
    
    
  • Zero-trust network access (ZTNA & SASE) concepts including identity management and authentication.
    
    
  • Cloud computing technologies such as AWS GCP Azure and others.
    
    
  • Some scripting or programming familiarity with one or more of JavaScript/TypeScript Python Golang BASH enough to read code build a demo and converse with engineers (not to ship production software).
    
    
  • Understanding of or experience with regulatory requirements such as FedRAMP GDPR PCI DSS HIPAA SOC-2 ISO/IEC.
    
    
  • An undergraduate degree in Computer Science Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
    
    
  • You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers to front-end developers through to technical founders and C-levels.
    
    
  • You want to be constantly learning new things and teaching what youve learned to the broader team through internal and external blog posts team demos and product training sessions.
    
    
  • You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing and knowing how to identify which parts will solve a customers particular problem is important.
    
    
  • You understand how to manage a project work to deadlines and prioritize between competing demands.