Senior Customer Engagement Manager

At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.

Are you passionate about creating exceptional customer experiences Do you thrive in a role that blends strategic planning operational excellence and high-impact engagements At F5 were looking for a dynamic Senior Customer Engagement Manager to elevate our Customer Engagement Center (CEC) in San Jose CA to new heights and support executive engagements.

TheCustomer Engagement Center (CEC)delivers high-impact customized in-person hybrid and virtual engagements that showcase F5s expertise and innovation to customers partners and dignitaries. As aSenior Customer Engagement Manager you will execute the strategic vision operational execution and continuous enhancement of the CEC program and support executive engagements at events and meetings as collaborate closely with the CEC team based in Seattle field /sales teams executive leadership and expert speakers to deliver world-class briefings and experiences.

Key Responsibilities:

Operational Excellence

• Oversee the seamless coordination of briefing schedules room setups and logistical details to ensure an optimal experience for all visitors.

• Manage and continuously refine CEC facilities ensuring they meet and exceed industry benchmarks. Lead construction and renovation projects enhancing the CECs design functionality and global footprint.

• Maintain accurate reporting and data management for distribution to all stakeholders.

• Support and execute executive events and meetings for external and internal events as required ensuring a consistent and enhanced white glove experience.

Strategic Program Growth

• Work with the CEC team and F5 leadership to define and execute the short- and long-term strategic vision for the global CEC program.

• Enable us to transform our executive experiences by infusing your unique expertise and innovative ideas into improving and enhancing our programs overall.

• Ensure best practices and standards are delivered consistently to nurture top-quality engagements.

Program Innovation & Enhancement

• Elevate the CEC program by proactively identifying improvement opportunities and integrating industry best practices to drive transformational results.

• Stay informed on industry trends and competitor activities to keep F5s CEC ahead of the curve.

• Develop and maintain briefing procedures to ensure consistency and quality across all engagements.

Budget Oversight & Strategic Alignment

• Manage the CEC budget ensuring fiscal responsibility while advocating for necessary investments to enhance the program.

• Align expenditures with strategic priorities to maximize impact and efficiency.

Cross-Functional Collaboration & Special Initiatives

• Partner with internal teams to support special events product launches executive offsites and community initiatives.

• Contribute to marketing efforts driving awareness and engagement with the CEC program.

• Maintain and update speaker directories content databases and briefing materials to ensure relevance and accuracy.

Daily Responsibilities

Briefing Center Operations

• Ensure smooth daily operations of the San Jose CEC maintaining a world-class environment for visiting executives and VIP guests.

• Execute briefing schedules room arrangements and facility enhancements to align with industry-leading standards.

• Lead new construction and renovation projects to support the evolving needs of the CEC program.

• Plan and execute cross-functional projects to enhance briefing experiences and program impact.

Briefing Execution

• Lead executive briefings and facility tours in the San Jose office delivering compelling insights into F5s products solutions and industry leadership.

• Own the full lifecycle of briefing design including scoping calls agenda and content development and final alignment with account teams

• Ensure objectives outcome and content messaging are fully aligned with executives customers and account teams prior to execution

• Lead and manage scoping and pre-briefing calls executive and speaker pre-briefing tasks and communications prepare executive briefing documents customer context and key talking points.

• Facilitate live briefings by guiding agenda flow managing speaker and session times and adapting in real time to customer needs or content adjustments as needed.

• Collaborate with sales marketing and technical teams to customize briefing content for each visiting group.

• Secure and coordinate expert speakers ensuring presentations align with customer needs and strategic priorities.

Client Engagement & Relationship Management

• Build and maintain strong relationships with key customers partners and stakeholders.

• Serve as the primary point of contact in San Jose for executive visitors ensuring a seamless and impactful experience.

• Gather feedback and continuously refine briefing content and execution based on participant insights.

• Orchestrate real time coordination between sales product marketing executives marketing and technical teams to align and identify key stakeholders for CEC program support.

Budget & Resource Management

• Support CEC budget planning and allocation ensuring resources align with strategic goals and Customer Marketing team budgets.

• Manage expenditures related to staffing facilities event logistics and key capital investments.

• Identify manage and maintain all external vendor relationships for local CEC event support including catering transportation concierge services entertainment maintenance swag and special event services.

Why Join F5

At F5 we are committed to deliveringunmatched customer experiencesthrough ourCustomer Engagement Center. As a Senior Customer Engagement Manager you will play a pivotal role inshaping the future of executive briefingsas a member of a high-performing team and collaborating with industry leaders. If youre passionate aboutdriving strategic initiatives creating world-class experiences and making a lasting impact wed love to hear from you.

Qualifications & Skills:

Basic Qualifications

• Minimum6 years of experienceinevent management sales or marketing.

• Experience managingmultiple projects simultaneouslywith a strong sense of organization.

• Strongexecutive presence with the ability to confidently engage withsenior stakeholders.

• Excellentverbal and written communication skillswith the ability to lead across functions and levels.

• Highlyself-motivated and able to work independentlywith minimal direction.

Preferred Qualifications

• Experience working in atechnology companyorexecutive briefing center (EBC).

• Proven track record ofdelivering high-impact customer engagementsthat drive business outcomes.

#LI-EM1 #LI-Hybrid

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience geographic locations and market conditions as well as to reflect F5s differing products industries and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation bonus restricted stock units and benefits. More details about F5s benefits can be found at the following link: F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .