Senior Credit & Collections

OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the end-to-end flow of commercial transactions from order intake and provisioning through billing collections credit risk accounts receivable operations and cash application. The team focuses on accuracy compliance operational discipline and a high-quality customer experience.

We are hiring for the Senior Credit & Collections role to support OpenAIs global receivables operations with a focus on white-glove support for premier and strategic accounts across the U.S. and key regional areas of AR work including standard operating procedures payment methods customer portals disputes cash application handoffs escalations and emerging go-to-market channels.

In this role you will manage complex customer accounts guide priority AR workstreams support credit reviews and partner cross-functionally with Sales Customer Success Billing Operations Deal Desk Legal Accounting Cash Application Finance Systems and external partners. You will help improve cash collections reduce aging support responsible credit decisions and maintain a strong customer experience across sensitive high-value and operationally complex relationships.

This role is based in San Francisco CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

• Manage a portfolio of premier strategic and high-touch customer accounts across the U.S. and key regional AR work areas ensuring timely collections clear communication and a white-glove customer experience.

• Support collections coverage across key regional areas of AR work including payment follow-up documentation requirements portal submission workflows tax or invoicing considerations dispute coordination and escalation management.

• Support new channel success including marketplace partner reseller agency ads and other non-standard billing or collections motions across priority customer segments.

• Perform credit reviews and customer risk assessments within established frameworks including payment history exposure credit limits terms and escalation recommendations.

• Drive resolution of complex AR and customer finance issues by coordinating the right owners clarifying blockers aligning on next steps and escalating risks that affect collections outcomes or customer experience.

• Help run disciplined AR operating cadences across assigned portfolios and queues including prioritization ownership escalation routing and follow-through to resolution.

• Monitor portfolio health and collections performance through AR aging DSO impact dispute trends queue performance and follow-up effectiveness turning trends into clear actions.

• Improve collections coverage and predictability by surfacing stalled accounts recurring blockers AR process gaps and handoff issues that impact cash collection or customer experience.

• Partner with internal teams and external partners to scale consistent collections coverage improve collections productivity and drive measurable cash outcomes across assigned portfolios.

• Partner with Sales Customer Success Deal Desk Billing Operations Legal Accounting Cash Application and Finance Systems to unblock customer payment issues and align account strategy.

• Track and communicate account status risk items next steps and ownership clearly across internal teams.

• Support month-end close audit requests reserve inputs write-off recommendations and control documentation as needed.

• Use data systems and AI-enabled workflows to improve account prioritization follow-up quality reporting and operational efficiency.

• 6 years of experience in credit collections accounts receivable customer finance or broader Order to Cash operations.

• Experience managing complex enterprise strategic or high-touch customer collections across U.S. and priority AR portfolios in a high-growth or global environment.

• Strong understanding of AR aging DSO credit risk portfolio prioritization collections strategy payment terms disputes cash application customer account reconciliation and queue-based operations.

• Experience supporting customers across key regional areas of AR work including payment practices documentation norms tax or invoicing complexity portal workflows dispute resolution and customer communication expectations.

• Additional business language proficiency is a plus.

• Strong judgment in balancing collections urgency customer experience financial risk and commercial priorities.

• Experience working with Sales Customer Success Legal Billing Accounting Cash Application Finance Systems and external collection or BPO partners.

• Ability to independently manage defined-scope projects anticipate blockers communicate risks and drive predictable outcomes.

• Comfort working with data dashboards Salesforce ERP or billing systems customer portals and collection workflow tools.

• Interest in using automation and AI tools to improve collections coverage AR prioritization customer outreach quality and reporting.

• Clear written and verbal communication skills especially for executive-sensitive or customer-facing escalations.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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Required Experience:

Senior IC