Senior Consultant, Training Strategy Lead

Founded in 2004 BME Strategies is a Massachusetts-based consulting firm specializing in the design implementation and evaluation of public health programs for local regional and state government partners. Our work supports evidence-based community-driven solutions that strengthen public health systems and advance equity across the communities we serve. At BME our clients are on the front lines of Public Health. Priorities may shift but our commitment to supporting our partners does not. We take pride in having multi-year multi-project engagements often working closely as an extension of their staff. Our success comes from our shared values: a bias toward action; optimistically collaborative; willingness to navigate ambiguity; minimal ego - no job is too small or big; pursuing the equitable solution; always learning and; committed to quality at every stage.

The Senior Consultant Training Strategy Lead is responsible for developing and leading the training strategy approach and implementation activities for a large-scale statewide technology modernization initiative Metrik. This role will work closely with the broader Development IT Team Solution Business Team Organizational Change Management (OCM) resources subject matter experts rollout teams and other partners.

The Training Strategy Lead will be responsible for the entire scope of the training strategy and delivery systems including determining what training is needed and who needs it as well as how it should be delivered and when it should occur to support successful use of the platform. The ideal candidate brings experience designing and executing training programs for complex technology data or enterprise system implementations and can effectively translate business and technical requirements into practical user-centered learning experiences.

Metrik is a statewide initiative led by the Office of Local and Regional Health (ORLH) to modernize and standardize workflows data collection reporting and performance management across Massachusetts local and regional public health system. The project supports alignment with state performance standards improves data quality and interoperability and strengthens the ability of local health departments to demonstrate capacity outcomes and compliance in a consistent user-friendly Salesforce platform.

Training is a critical component of the projects success and requires a thoughtful scalable and sustainable approach. The training strategy will support a phased statewide rollout to local public health departments across Massachusetts. Primary users will include local public health staff such as inspectors administrators and health directors as well as state-level personnel supporting oversight reporting and program management activities. The platform will also support interactions with external users such as businesses applying for permits and licenses. Training approaches must be tailored to the unique workflows responsibilities and levels of technical proficiency of each user group.

BME Org-Wide Responsibilities for Senior Consultants (Subject Matter Experts):

• Senior Consultant roles at BME consist of approximately 85% project work 5% administrative work and 10% business development.
• Leads project design and attends to client relationships.
• May serve as a technical expert and/or individual contributor on highly specialized workstreams.

• Minimal project oversight needed.
• Manages projects to exemplary client satisfaction.
• Recognizes business opportunities with existing clients and works with leadership to pursue.
• Proactively does outreach and sourcing of new clients.
• Sources RFPs of interest.

Additional Responsibilities:

• Develop and Lead Training Strategy: Define and maintain the overall training strategy framework roadmap and approach to support successful use of Metrik across users.
• Assess Training Needs: Partner with project leadership subject matter experts business team and other stakeholders to identify training learner personas role-based requirements and readiness considerations.
• Design Scalable Training Approaches: Recommend and implement training delivery models learning pathways training environments and support structures that effectively serve diverse user groups across the state. needs
• Define Training Deliverables: Determine the appropriate mix of training materials and support resources (e.g. instructor-led training e-learning modules job aids reference guides videos FAQs office hours etc.) to support successful system use.
• Lead Training Planning & Coordination: Partner with business change management rollout and implementation teams to identify training priorities define learning objectives establish training timelines and coordinate training-related activities across the project.
• Coordinate Training Content Development: Collaborate with writers subject matter experts trainers and other project resources to develop and maintain training materials ensuring content aligns with project goals user needs and system functionality.
• Coordinate Training Implementation: Support and coordinate the execution of training activities including scheduling communications trainer preparation pilot support office hours training logistics and post-launch learning opportunities.
• Partner on Organizational Change Management Efforts: Collaborate closely with change management communications stakeholder engagement and rollout teams to align training activities with broader project readiness efforts.
• Measure Training Effectiveness: Establish and monitor training success metrics learner feedback mechanisms participation tracking and other indicators to continuously improve training outcomes.
• Support Sustainability: Develop recommendations and processes for ongoing training onboarding knowledge transfer and long-term support beyond initial implementation.
• Serve as a Trusted Advisor: Provide strategic guidance to project leadership and stakeholders regarding training best practices risks dependencies and training considerations throughout the project lifecycle

Required:

• Minimum of 6 years relevant experience required including 4 or more years in a consulting firm environment.
• Experience leading training strategy and implementation efforts for large-scale technology data or enterprise system implementations.
• Minimum 5 years client-facing experience including 2 or more in project leadership roles.
• Experience leading complex training initiatives across multiple stakeholder groups.
• People management experience preferred.
• Masters degree in Public Health Education Organizational Development Instructional Design Communications or a related field.
• Ability to work independently and as part of a team in a fast-paced consulting environment.
• Demonstrated success developing and executing training strategies for technology modernization digital transformation or large-scale system implementation projects involving multiple organizations agencies or user groups.
• Lead training efforts from strategy through implementation including training needs assessment curriculum planning delivery coordination and post-launch support.
• Develop role-based learning programs and coordinate the creation of training materials with subject matter experts and cross-functional teams.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent facilitation presentation and communication skills with the ability to engage both technical and non-technical audiences.
• Ability to translate complex business and technical concepts into practical user-friendly learning experiences.
• Strong project management organizational and stakeholder management skills.
• Comfort navigating ambiguity and bringing structure to evolving environments.
• Big picture thinking paired with strong attention to detail and follow-through ensuring training strategy activities and deliverables are executed successfully.
• And an alignment with BMEs shared values.

Preferred:

• Experience supporting Salesforce implementations or other CRM permitting inspection case management workflow management or enterprise data platforms.
• Experience supporting training efforts for statewide multi-site or large-scale public sector implementations.
• Familiarity with state and local public health agencies and their operational environments.
• Knowledge of learning management systems (LMS) training analytics training evaluation methods and train-the-trainer models.

• This is a full-time position based in a home office environment within the U.S.
• BME Strategies in a remote-first organization. This role may require occasional travel to client sites conferences or meetings as required; 5-10% travel is anticipated for this role.

• BME Strategies offers a competitive compensation package that includes:
• 6 weeks total leave including paid vacation sick time personal leave and floating holidays;
• Health dental and vision insurance with 75% employer-paid coverage for the employee & 50% employer-paid coverage for dependents;
• Health FSA and dependent care FSA;
• 401(k) with employer match;
• Employer-paid short-term and long-term disability insurance;
• One-time technology stipend;
• And opportunities for professional development and career growth.

• The salary range for this position is $87360 - $120640 annually.

Please note: New employees are typically brought into the organization at a salary between the range minimum and the salary range midpoint dependent upon internal equity and the budgeted amount for the position.

• To apply for this position please complete and submit all information in the application link.
• We expect a large volume of applicants for this position and only those candidates invited to move forward in the interview process will be contacted.
• Important Notice on Recruitment Fraud: BME Strategies communicates with applicants only through email addresses ending @. We do not use third-party domains for recruitment outreach. If you receive communication from a different email address please do not respond and report it to us at
• Please note that BME Strategies is unable to sponsor work-related visas.
• BME Strategies is made up of individuals with different strengths experiences and backgrounds. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. These varied points of view are key to our success and inclusion is everyones responsibility. BME Strategies is an equal opportunity employer. All qualified applicants will be considered for employment without unlawful discrimination based on race color creed national origin sex age disability marital status sexual orientation military status prior record of arrest or conviction or current employment status.

Required Experience:

Senior IC