Senior Consultant ServiceNow Knowledge Management
Job Location:
Wayzata, MN - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Cargill is committed to providing food and agricultural solutions to nourish the world in a safe responsible and sustainable way. Sitting at the heart of the supply chain we partner with farmers and customers to source make and deliver products that are vital for living.
Our 155000 team members innovate with purpose providing customers with lifes essentials so businesses can grow communities prosper and consumers live well. With over 160 years of experience as a family company we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thingtoday and for generations to come.
The Senior Consultant ServiceNow Knowledge Management has deep expertise of ServiceNow Knowledge Management platform and owns the quality accuracy governance discoverability and effectiveness of knowledge assets across the ServiceNow platform enabling consistent knowledge experiences and self-service capabilities across multiple functions and cross-functional business processes including IT HR Finance Procurement and other enterprise service areas. This role partners closely with the OCM (Organizational Change Management) Lead on adoption efforts training updates and broader enablement strategies.
- AI & SEARCH OPTIMIZATION: Partners with AI Search Virtual Agent Employee Center and platform teams to improve content discoverability search relevance knowledge reuse and AI-powered employee experiences through effective knowledge architecture and content standards.
- CONTENT QUALITY & CONTINUOUS IMPROVEMENT: Monitors content health article quality user feedback and search performance to identify improvement opportunities facilitate regular content reviews and drive continuous enhancement of the knowledge base and user experience.
- STAKEHOLDER COLLABORATION & CHANGE ENABLEMENT: Collaborates with product managers platform owners service owners support teams and business stakeholders to identify knowledge gaps prioritize content development and provide coaching and training on knowledge management standards and Knowledge-Centered Service (KCS) practices to promote organizational adoption.
- REPORTING & ANALYTICS: Develops and maintains dashboards and performance metrics that measure knowledge effectiveness including article usage search success self-service adoption case deflection content health and customer satisfaction providing data-driven recommendations to improve outcomes.
- PROCESS OPTIMIZATION: Identifies and implements opportunities to improve knowledge management processes workflows automation and platform integrations to increase operational efficiency strengthen governance and enhance the overall employee experience.
MINIMUM QUALIFICATIONS
- Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience
- Bachelors degree in Business Information Systems Knowledge Management or a related field
- Experience supporting ServiceNow Knowledge Management platform
- Experience developing and implementing knowledge governance standards content lifecycle processes and knowledge management best practices
PREFERRED QUALIFICATIONS
- Experience supporting ServiceNow Knowledge Management Employee Center AI Search or Virtual Agent capabilities
- Experience leading or supporting enterprise knowledge management programs and governance frameworks
- Experience developing knowledge taxonomies metadata standards and information architecture
- Experience supporting employee self-service digital employee experience or service delivery transformation initiatives
- Knowledge-Centered Service (KCS) certification or experience applying KCS methodologies
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Equal Opportunity Employer including Disability/Vet.
Relocation assistance and visa sponsorship will not be provided for this position.
The expected salary for this position is $97000 - $140000. Compensation varies depending on a wide array of factors including but not limited to the specific location certifications education and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.
At Cargill we put people first. As part of your overall rewards we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: to learn more (subject to certain collective bargaining agreements for Union positions).
Minnesota Sick and Safe Leave accruals of one hour for every 30 worked up to 48 hours per calendar year unless otherwise provided by law.
Required Experience:
Senior IC
About Company
Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue.
