Senior Commercial Business Systems Manager

In Some Jobs You Take This One You Write History.

Join the healthcare information technology team thats turning drug and medical device data into knowledge used by thousands of hospitals; the majority of U.S. health plans retail pharmacies and pharmacy benefit managers; and millions of healthcare decision makers throughout the world. Partnering with our information system developer and healthcare institution customers youll help evolve leading-edge thinking into reality and make a measurable difference in improving human health.

Were looking for people who are: Intelligent. Productive. Committed. Willing and able to go above and beyond. Passionate about making a difference. Innovative. Energized. And want to play an essential role in a successful companys continued growth.

Are you ready for this exciting challenge

First Databank (FDB) is currently seeking a Senior Commercial Business Systems Manager. FDB is evolving its Business Systems function for an AI-enabled future. The position will lead a small high-impact team responsible for the systems data and analytics that support FDBs Commercial Teams.

This is a hands-on player-coach role. You will own the roadmap and architecture for Salesforce Gainsight and connected commercial systems while also contributing directly to implementation configuration analysis documentation and problem-solving.

The right person is equally comfortable developing a systems strategy building a customer-risk analysis configuring a platform mapping an integration or working through a complex business requirement with stakeholders. You know when to use existing platform capabilities when to automate when to build and when a new tool is justified.

This position is based out of our Carmel IN; San Francisco CA; or Durham NC offices and follows a hybrid work model with an expectation to work onsite at least three days per week.

Responsibilities:

Systems Architecture and Platform Strategy

• Own and document the cross-system architecture and data model across Salesforce Gainsight and connected platforms.
• Design scalable solutions integrations and workflows that support the customer and commercial lifecycle.
• Evaluate whether business needs should be addressed through configuration automation custom development AI or new technology.
• Partner with IT Security and Data Governance to ensure solutions meet FDBs requirements.

Hands-On Systems and Analytics Delivery

• Personally configure test troubleshoot and optimize business systems in partnership with the Senior Salesforce Administrator.
• Build analyses dashboards data models and customer-risk reporting using SQL platform-native tools and AI-assisted workflows.
• Lead hands-on proofs of concept and implementations for new business systems and analytics tools.
• Investigate data and system issues across platforms identify root causes and implement or coordinate solutions.
• Create and maintain system documentation data definitions process maps and technical requirements.
• Prototype new solutions and automations before determining whether broader development or outside support is needed.

Customer Intelligence and Analytics

• Develop customer health scores adoption measures sentiment signals and churn-risk indicators.
• Connect customer data across relationship management implementation support product adoption and commercial systems.
• Use existing platform capabilities whenever practical supplemented by custom analysis or new tools where needed.
• Expand self-service reporting while maintaining consistent definitions and data quality.

Roadmap and Intake

• Translate business needs into clear requirements solution designs and measurable outcomes.
• Balance strategic initiatives with operational support and platform maintenance.
• Communicate priorities tradeoffs dependencies and progress to stakeholders.
• Constructively push back when a request is not the best use of resources and recommend a workable alternative.

AI and Automation

• Identify repetitive work that can be simplified or eliminated through automation and AI.
• Evaluate AI-enabled capabilities that could improve customer visibility reporting decision-making and team productivity.
• Conduct proofs of concept and make recommendations based on measurable business value.
• Use approved AI tools as part of the daily workflow for analysis documentation prototyping testing and solution development.

Required Skills:

• Strong stakeholder-management skills and the ability to balance competing priorities.
• Demonstrated ability to personally configure systems build analyses troubleshoot data issues and deliver working solutions.
• Comfort working in a small team where leadership and individual contribution are equally important.

Required Experience:

• Five or more years of experience in business systems revenue operations Salesforce analytics or a related discipline.
• Experience serving as a lead architect senior analyst or hands-on manager in a business systems environment.
• Deep Salesforce expertise including data modeling Flow permissions reporting integrations and platform governance.
• Gainsight administration or comparable customer success platform experience.
• Experience designing integrations using APIs middleware or enterprise data pipelines.
• SQL proficiency and experience combining data from multiple systems for reporting and analysis.
• Practical experience using AI tools for analysis documentation automation or solution development.
• A history of replacing manual work with scalable tooling and automation.

Preferred Experience:

• Salesforce Advanced Administrator Platform App Builder Architect-track or comparable certification.
• Gainsight Administrator certification.
• Experience evaluating or implementing customer intelligence customer success analytics or AI-enabled platforms.
• Experience with business intelligence marketing automation finance systems or data warehouse platforms.
• Experience establishing data governance AI governance access controls or system-development standards.
• Healthcare health technology or other regulated-industry experience.
• Experience supporting customer migrations or product transitions at scale.

About FDB:

FDB is the leading provider of drug and medical device knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide FDB enables our information system developer partners to deliver valuable useful and differentiated solutions. We offer more than three decades of experience in transforming medical knowledge into actionable targeted and effective solutions that help improve patient safety operational efficiency and healthcare outcomes. For a complete look at our solutions and services please visit or follow us onandLinkedIn.

We value Integrity Respect Responsibility Teamwork and Creativity. Our offices in South San Francisco and Indianapolis have been awarded with Top Workplaces honors by The Bay Area News Group and the Indy Star since 2016 (the Top Workplaces honors are based solely on the results of an employee feedback survey by a leading research firm that specializes in organizational health and workplace improvement). FDB offers competitive salaries and extensive benefits including medical dental vision long term disability life insurance and matching 401k.

We are an Equal opportunity employer vets/disabled. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state or local law.

First Databank Inc. (FDB) endeavors to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please email. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

For more information about our commitment to equal employment opportunity please visitEEO is the LawEEO is the Law Supplement Pay Transparency andFDB EEO/AA Statement.

In accordance with applicable law Hearst is required to include a reasonable estimate of the compensation for this role if hired in San Francisco CA the reasonable estimate is $150000 to $180000; the reasonable estimate if hired in Carmel IN is $100000 to $125000; the reasonable estimate if hired in Durham NC is $123000 to 155000. Please note this information is specific to those hired in location. If this role is open to candidates outside of location the salary range would be aligned to that specific location. A final decision on the successful candidates starting salary will be based on a number of permissible non-discriminatory factors including but not limited to skills and experience training certifications and education.

This role is also eligible for a competitive benefits package that includes medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending savings account; paid holidays; paid time off; employee assistance program; and other company benefits.