Senior Collections Specialist

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over 150000 locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our top-ranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits.

This role is ideal for someone who thrives in a fast-paced SaaS environment enjoys working cross-functionally and takes ownership of the end-to-end collections process. You will play a key role in maintaining healthy cash flow while delivering a positive customer experience. The Sr. Specialist will manage daily accounts receivable operations including customer communications cash application and collections activities and will report directly to the Collections Manager.

• Manage assigned customer accounts handling cash application and collections inquiries via email ticketing system and phone.
• Execute collections outreach in accordance with established policies to ensure timely payment of outstanding invoices
• Process and apply customer payments accurately and efficiently (cash application)
• Partner with customers to resolve past-due balances
• Investigate and escalate billing discrepancies and customer disputes related to overdue invoices
• Maintain accurate and up-to-date account records in billing and accounting systems
• Collaborate with internal teams (Billing Sales Customer Success) to resolve account issues and improve collections outcomes

• 4 years in B2B collections ideally within SaaS or a Franchise-based industry.
• Strong understanding of A/R processes collections best practices and billing systems
• Experience working directly with customers in a professional and solutions-oriented manner (including with owner-operated businesses not just AP departments)
• Must have an understanding of contracts and terms and conditions
• Proficiency in Microsoft Office especially Excel
• Strong time management skills with the ability to prioritize and manage multiple tasks
• Close attention to detail with strong analytical and problem-solving abilities
• Comfortable discussing six-figure balances with business owners and executives
• Experience with cash application (preferred)

• Strong understanding of SaaS or subscription-based billing models and concepts like recurring revenue and churn
• Proficiency in ERPs (NetSuite Sage Intacct or SAP) and specialized AR automation tools (Maxio Tesorio HighRadius or Quadient)
• Excellent written and verbal communication skills
• Strong organizational and planning skills in a fast-paced evolving environment
• Self-motivated mindset with the ability to anticipate issues and propose solutions
• Demonstrated ability to identify and recommend process improvements
• Experience working with distributed or remote teams

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• Medical dental and vision benefits (FSA HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds

• Prolonged periods of sitting at a desk
• Prolonged periods of typing and working at a computer
• Ability to listen and speak over the phone or Zoom calls
• High level of mental concentration and focus

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

The annual base compensation range for this position is $50000 - $70000. The reasonably estimated total cash compensation range for this full-time position is $53750 - $75250.

Actual compensation is based on factors unique to each candidate including but not limited to: job-related skills qualifications education experience and location. Crunchtime has a location-based compensation system so someone doing the same job in a different city might have a different pay range.

Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact

Equal Employment Opportunity Statement

At Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team.