Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.

Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Sr TechOps Engineer AIOps (Cloud)

Hybrid-San Ramon CA

What We Do

ServiceMax is the global leader in Service Execution Management delivering cloud-based software that helps companies maintain and service complex equipment at scale. Our platform powers mission-critical operations for customers around the world.

We foster a collaborative #wintogether and #customerobsessed culture where engineers learn grow and contribute to building reliable secure and intelligent cloud systems.

What You Will Do

• Support the operation and maintenance of cloud infrastructure across AWS environments
• Deploy manage and operate applications on Kubernetes clusters (EKS or similar)
  Perform Kubernetes troubleshooting including pod failures scaling issues networking and cluster health
• Assist in managing production systems including monitoring alerting and incident response
• Troubleshoot and resolve infrastructure and application issues in a timely manner
  Work with engineering teams to support deployments and improve CI/CD workflows including container-based releases
• Contribute to infrastructure automation using tools like Terraform and Ansible
• Help maintain system reliability availability and performance through day-to-day operations
• Participate in on-call rotation and incident response processes
• Assist with capacity planning and cost optimization efforts
• Partner with security teams to support compliance and security best practices
  Contribute to improving observability via logs metrics and dashboards
  

AI-Driven Operations

• Actively leverage AI/ML tools and copilots to improve cloud operations efficiency and effectiveness
• Use AI-assisted solutions for incident triage root cause analysis alert noise reduction and automation of repetitive tasks
• Continuously identify opportunities to apply AI to reduce operational toil and improve MTTR
• Collaborate with teams to integrate AI-driven insights into monitoring logging and operational workflows

What You Bring to ServiceMax

• 35 years of experience in cloud operations DevOps or infrastructure engineering
• Ability to commute to the San Ramon office 2-3 times a week
• Basic to strong understanding of AWS cloud services
• Experience working in Linux/Unix environments
• Familiarity with container technologies (Docker and/or Kubernetes)
• Exposure to infrastructure-as-code tools (Terraform Ansible or similar)
• Understanding of CI/CD concepts and tools
• Familiarity with monitoring and logging tools (e.g. CloudWatch ELK Prometheus Grafana)
• Strong problem-solving skills and willingness to learn
• Ability to work collaboratively in a team environment
• Good communication skills and attention to detail
  

Required AI Skills

• Hands-on experience using AI-powered tools such as GitHub Copilot AWS Kiro Claude Code Codex etc
• Understanding of AI applications in cloud operations (anomaly detection automation incident analysis)
• Ability to use AI tools for troubleshooting log analysis and workflow improvement
• Demonstrated curiosity and willingness to adopt AI-driven approaches

Nice to Have Qualifications

• AWS certifications (Associate level preferred)
• Exposure to scripting/programming (Python or Shell)
• Experience in SaaS or cloud-based production environments
• Exposure to AIOps or observability platforms with built-in AI capabilities

What ServiceMax Offers You

• Competitive health and wellness benefits (Medical Dental Vision Life Insurance)
• Flexible Spending Accounts
• Flexible Time Off
• 401(k) with employer match
• Commuter Benefits
• Opportunities for learning mentorship and career growth

Compensation (CIP)
PTC carefully considers a wide varietyof factors when determining compensation. The anticipated annual salary range for this position is between $130000 - 170000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidates skills qualifications experience and location. Additionally candidates may be eligible for a performance-based also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical dental and vision insurance paid time off and sick leave tuition reimbursement 401(k) contributions and employer match flexible spending accounts life insurance disability coverage and if you are an office-assigned employee a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.
For more information about PTCs comprehensive benefits please visit our Careers Page.
Applications will be accepted on an on-going basis.

Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

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