Senior Cloud EngineerAEM

Senior Cloud Engineer

Location: Remote

(AEM)asaCloudServiceplatformsincludingAuthorPublishDispatcherCDNandsupportingintegrations.
Monitorplatformhealthsystemperformanceapplicationavailabilityandservicereliabilityusingenterprisemonitoringandalertingtools.
TroubleshootandresolveproductionincidentsplatformissuesdeploymentfailuresandintegrationproblemsinpartnershipwithdevelopmentinfrastructureAdobeandvendorsupportteams.
ManageandsupportCI/CDdeploymentpipelinesreleaseactivitiesenvironmentpromotionsandapplicationconfigurationchanges.
Coordinateincidentproblemandrootcauseanalysis(RCA)activitiestoidentifyrecurringissuesandimplementpreventivesolutions.
Supportplatformsecurityaccessmanagementcertificaterenewalsandcomplianceactivitiesinaccordancewithenterprisestandards.
MaintainandoptimizeintegrationsbetweenAEMandconnectedenterprisesystemsincludingDAMWorkfrontAzureservicesAkamai/CDNpublishingpartnersandotherdigitalmarketingplatforms.
Performenvironmentadministrationactivitiesincludingusermanagementpermissionsworkflowsupportreplicationmonitoringandconfigurationmanagement.
Collaboratewithapplicationdevelopmentteamstoensureplatformstabilityscalabilityperformanceoptimizationandadherencetoarchitecturestandards.
Participateinon-callsupportmajorincidentresponseanddisasterrecoveryplanningandtestingactivities.
Createandmaintainoperationalproceduressupportdocumentationknowledgearticlesandplatformrunbooks.
EvaluateplatformenhancementsAdobereleasesandfeatureupdates;recommendadoptionstrategiesandimplementationplans.
Supportcapacityplanningperformancetuningandplatformroadmapinitiativestoensurereliableservicedelivery.
Partnerwithproductownersbusinessstakeholdersandtechnicalteamstoprioritizeplatformimprovementsandsupportrequests.
Leadcontinuousimprovementinitiativesfocusedonoperationalexcellenceautomationservicereliabilityandreductionoftechnicaldebt.

PositionsContributionstoWorkGroup:

.
TheVercelPlatformSupportEngineerisresponsiblefortheoperationalsupportadministrationreliabilityandcontinuousimprovementoftheVercelhostingplatformusedforenterprisewebapplications.
ThisrolepartnerswithdevelopmentteamsproductownersarchitectssecurityteamsandexternalvendorstoensurehighavailabilityperformancesecurityandscalabilityofapplicationshostedonVercel.
-nativearchitectures.
Thisisarrivingontopofanexistingportfolio(AdobePlatformAEMSitesAEMAssetsTargetWorkfrontAkamai)-hoctooldependentonindividualheroics.
TheirmandateistostandeachplatformuptoLevel3(Defined)maturityagainstourpublishedServiceMaturityModelcompleteall21requiredservice-offeringartifactsevidenceClientGeneralControl(ITGC)andSecurityDirectivealignmenttraintheexistingteamandestablishproactiveoperationalprocessesbeforetheseplatformscarryproductioncustomer-facingtraffic.

Interactionwithteam:

WorkingwithPOteamof6-7ofplatformengineers(variouslevels)alsoworkingwithothersupportteams(level1orlevel2)

Education&ExperienceRequired:

Degreeisrequiredwith5-7yearsexperience

RequiredTechnicalSkills:

5yearsmaintainingAMplatform
DemonstratesexpertisesupportingAEMasaCloudServiceenvironmentsandassociateddigitalexperienceplatforms.
Leadsincidentresolutionrootcauseanalysisandservicerestorationeffortsforcriticalbusinessapplications.
Appliesplatformmonitoringobservabilityandautomationtechniquestoimproveservicereliability.
PossessesstrongknowledgeofAEMarchitectureDispatcher/CDNconfigurationsclouddeploymentsandenterpriseintegrations.
Leadsincidentresolutionrootcauseanalysisandservicerestorationeffortsforcriticalbusinessapplications.
Appliesplatformmonitoringobservabilityandautomationtechniquestoimproveservicereliability.
PossessesstrongknowledgeofAEMarchitectureDispatcher/CDNconfigurationsclouddeploymentsandenterpriseintegrations.
-nativearchitectures.

Disqualifiers/RedFlags/Overqualifications:

Consistentjobhopping/choppytenure
Ifcandidateisnotlocalbutopentorelocationontheirdimeandbeingthereinofficeday1pleasemakethatclearontheresume.

Required Skills:

RCA