Senior Client Support Professional

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About Your Role:
As a Senior Client Support Professional you will provide advanced support for leasing-focused client issues helping to resolve complex inquiries and service requests across products platforms and operational processes. You will work closely with clients Tier 1 support product operations and technical teams to diagnose issues manage escalations and improve service outcomes. Your work helps maintain client confidence service continuity and operational accuracy by taking an account manager hands-on approach.

What Youll Do:

• Investigate and resolve complex client support issues related to leasing products workflows transactions and platform functionality
• Manage escalated cases from Tier 1 support by identifying root causes documenting findings and driving issues through resolution
• Communicate case status resolution steps and service impacts to clients and internal stakeholders through clear and timely updates
• Partner with product technology and operations teams to troubleshoot defects validate fixes and support issue remediation
• Monitor support queues service-level commitments and case trends to prioritize work and improve response and resolution times
• Create and maintain case documentation knowledge articles and process updates to support consistent service delivery and issue prevention
• Identify recurring support themes and recommend process training or system improvements based on case data and client feedback

Experience Youll Need to Have:

• 4 years of experience in client support customer operations or service delivery within financial services payments lending leasing or a related regulated environment
• 4 years of experience troubleshooting client issues managing escalations and resolving cases using defined service-level agreements and case management processes
• 4 years of experience documenting issues analyzing root causes and coordinating resolution across business operations and technical teams
• Experience using ticketing case management and knowledge management tools to track incidents document outcomes and support recurring issue resolution

Experience That Would Be Great to Have:

• Experience communicating technical or process-related issues to client and internal audiences in a clear action-oriented manner
• Bachelors degree or higher in business finance information systems or a related field or an equivalent combination of education related experience and/or military experience
• Experience supporting leasing products lease servicing operations or equipment finance workflows
• Experience working with incident management problem management or service management frameworks
• Experience identifying support trends and using reporting to recommend operational improvements

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training development and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical dental vision life and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Massachusetts Maryland Minnesota New Jersey New York Nevada Rhode Island Vermont or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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