Senior Claims Advocate

Holman is a family-owned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Job Inputs:

The Senior Claims Advocate provides strategic claims support and advocacy for clients focusing on complex claims handling reserve management and claims performance improvement. This role leads client-facing claims reviews and serves as a key advisor on claims outcomes and loss trends.

Primary tasks the incumbent will perform:

• Oversee the strategy and resolution of complex high-exposure and multi-line claims ensuring alignment with client financial and risk management objectives

• Serve as the primary advocate for clients with carriers proactively influencing reserves coverage positions and overall claim outcomes

• Direct claim strategy and engagement with adjusters setting expectations driving accountability and ensuring timely and effective claim progression

• Identify and execute opportunities to reduce total cost of risk through strategic claim oversight early intervention and outcome-driven resolution approaches

• Lead the development and delivery of quarterly claims reviews including advanced trend analysis large loss evaluation and forward-looking insights

• Present claims reviews to clients at a strategic level providing clear actionable recommendations to improve outcomes and inform risk management decisions

• Manage and resolve complex or escalated claim issues serving as a senior escalation point for clients and internal stakeholders

• Collaborate with carrier leadership legal partners and internal teams to resolve challenging claims and drive optimal outcomes

• Mentor and develop Claims Advocates providing technical guidance oversight of claim strategy and support in elevating client delivery

Required Education & Experience:

• 5 years of commercial insurance claims or claims advocacy experience

• Strong understanding of claims handling reserving and coverage

Preferred Education & Experience:

• Advanced designations (AIC SCLA CPCU ARM etc.)

• Experience managing large/complex commercial claims

Planning/Organizing/Managerial Knowledge:

• Manages complex workloads; integrates claims strategy with client risk profile and renewal impact

Communicating & Influencing Skills:

• Leads client discussions and presentations

• Influences carrier decisions on reserves settlements and claim handling strategies

Outputs:

• Effective management and advocacy of complex claims

• Reduction or control of claim reserves and overall cost impact

• High-quality quarterly claims review presentations and insights

• Clear actionable client recommendations to improve loss performance

• Strong carrier relationships and escalated issue resolution

• Mentorship and support of claims advocate partners

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INDMISC

At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays Bereavement and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health vision dental life and disability insurance and 401(k) with company match. Our time off benefits include Paid Time Off (PTO) paid holidays bereavement and jury addition we offer paid pregnancy and parental leave and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter provided the information is accurate and truthful. However applicants should not use AI tools to:

• Answer interview questions on their behalf or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications skills or experience

• Create false or misleading representations of identity (e.g. deepfakes or altered images/videos)

Your application whether an AI tool is used or not should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are a person with a disability needing assistance with the application process please contact

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.