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Senior CAPPS Financials Technical Support
Job Location:
Job Location:
Austin, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
8 June 2026 (30+ days ago)
Posted:
Application Deadline:
5 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Senior CAPPS Financials Technical Support
Austin TX 78711 $89 $99/hr 10 15 Years Experience
About the Role
Join a mission-critical team supporting Texas state governments financial operations. As a Senior CAPPS Financials Technical Support specialist you will provide advanced consultative and technical expertise for the CAPPS Program ensuring robust system performance accessibility and compliance. This high-impact position offers the opportunity to collaborate with diverse on-site and remote teams drive large-scale projects and shape the future of public sector financial systems.
Responsibilities
- Deliver senior-level technical support and consultative services for CAPPS Financials across 100 agencies and 5 Hub instances
- Ensure all requirements procedures developments and testing meet CPA and CAPPS standards and the System Development Lifecycle
- Maintain and ensure digital product compliance with WCAG 2.1 accessibility standards; track and renew waivers as needed
- Analyze business processes system workflows and functional/technical design documents to identify gaps and risks
- Oversee code review technical scenario preparation and validation before migration to production
- Administer and configure the CAPPS Service Desk Application (BOSSDesk) supporting ITIL-compliant service management
- Provide advanced troubleshooting root cause analysis and Level 2 service desk support for complex technical issues
- Coordinate with vendors and internal teams to ensure contractual obligations are met and solutions are delivered on schedule
- Participate in disaster recovery and upgrade testing major incident management and annual SOC-1 attestation audits
- Prepare and deliver executive-level presentations and user group sessions
- Maintain technical documentation knowledge base and support reporting and data analysis requests
- Uphold information security measures aligned with NIST frameworks and ITIL best practices
Required Skills and Experience
- 10 years supporting Texas public sector or state government agencies
- 10 years technical support for CPA application systems
- Proven experience with CAPPS Central production and deployment support
- Advanced knowledge of PeopleSoft FSCM or HCM 9.2 PeopleTools PeopleCode Application Designer SQL PS Query SQR Application Engine and Oracle 11
- Track record in managing strategic roadmaps technical project management and executive-level presentations
- Expertise in interpreting contract language and holding vendors accountable
- In-depth experience with IT service desk operations and ITIL framework
- Full support experience with BOSSDesk or similar ITIL-compliant service desk application
- Strong communication problem-solving and multitasking skills
- Familiarity with Agile SDLC and information security frameworks (NIST)
Preferred Skills
- Experience with software/hardware management best practices
- Production support for CPAs legacy Statewide Financial Systems
- Technical specification development for IT procurements
Benefits
- Competitive hourly rate: $89 $99/hr
- Impactful role supporting statewide financial systems
- Dynamic collaborative team environment with growth opportunities
- Exposure to large-scale projects and advanced enterprise technologies
- Opportunity to influence public sector innovation and digital accessibility
How to Apply
Ready to take your career to the next level Submit your resume and cover letter demonstrating your CAPPS PeopleSoft and technical project management expertise. Qualified candidates will be contacted for an interview.
Austin TX 78711 $89 $99/hr 10 15 Years Experience
About the Role
Join a mission-critical team supporting Texas state governments financial operations. As a Senior CAPPS Financials Technical Support specialist you will provide advanced consultative and technical expertise for the CAPPS Program ensuring robust system performance accessibility and compliance. This high-impact position offers the opportunity to collaborate with diverse on-site and remote teams drive large-scale projects and shape the future of public sector financial systems.
Responsibilities
- Deliver senior-level technical support and consultative services for CAPPS Financials across 100 agencies and 5 Hub instances
- Ensure all requirements procedures developments and testing meet CPA and CAPPS standards and the System Development Lifecycle
- Maintain and ensure digital product compliance with WCAG 2.1 accessibility standards; track and renew waivers as needed
- Analyze business processes system workflows and functional/technical design documents to identify gaps and risks
- Oversee code review technical scenario preparation and validation before migration to production
- Administer and configure the CAPPS Service Desk Application (BOSSDesk) supporting ITIL-compliant service management
- Provide advanced troubleshooting root cause analysis and Level 2 service desk support for complex technical issues
- Coordinate with vendors and internal teams to ensure contractual obligations are met and solutions are delivered on schedule
- Participate in disaster recovery and upgrade testing major incident management and annual SOC-1 attestation audits
- Prepare and deliver executive-level presentations and user group sessions
- Maintain technical documentation knowledge base and support reporting and data analysis requests
- Uphold information security measures aligned with NIST frameworks and ITIL best practices
Required Skills and Experience
- 10 years supporting Texas public sector or state government agencies
- 10 years technical support for CPA application systems
- Proven experience with CAPPS Central production and deployment support
- Advanced knowledge of PeopleSoft FSCM or HCM 9.2 PeopleTools PeopleCode Application Designer SQL PS Query SQR Application Engine and Oracle 11
- Track record in managing strategic roadmaps technical project management and executive-level presentations
- Expertise in interpreting contract language and holding vendors accountable
- In-depth experience with IT service desk operations and ITIL framework
- Full support experience with BOSSDesk or similar ITIL-compliant service desk application
- Strong communication problem-solving and multitasking skills
- Familiarity with Agile SDLC and information security frameworks (NIST)
Preferred Skills
- Experience with software/hardware management best practices
- Production support for CPAs legacy Statewide Financial Systems
- Technical specification development for IT procurements
Benefits
- Competitive hourly rate: $89 $99/hr
- Impactful role supporting statewide financial systems
- Dynamic collaborative team environment with growth opportunities
- Exposure to large-scale projects and advanced enterprise technologies
- Opportunity to influence public sector innovation and digital accessibility
How to Apply
Ready to take your career to the next level Submit your resume and cover letter demonstrating your CAPPS PeopleSoft and technical project management expertise. Qualified candidates will be contacted for an interview.
