Senior Business Systems Analyst

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As Senior Business Systems Analyst within PNCs home lending organization you will be based in Miamisburg OH Pittsburgh PA Jacksonville FL or Dallas TX.

This position is a Senior Business Systems Analyst embedded on an Agile delivery team supporting Mortgage Loan Origination and Operational Accounting capabilities.

On a day to day basis youll be writing and refining user stories and acceptance criteria answering questions from developers and helping QA validate behavior during testing.

Youll spend a lot of time collaboratingclarifying requirements reviewing defects and validating that solutions meet business and control expectations.

Youll also help identify upstream and downstream impacts when changes are made which is critical in a highly integrated mortgage environment.

Acts as a Senior Business Systems Analyst / Product Analyst hybrid embedded with the MOA Agile crew owning end to end requirements from intake through delivery across Loan Originationsrelated capabilities

Serves as the primary functional liaison between Mortgage Operations Technology and downstream partners translating business needs into clear prioritized features and user stories

Leads process analysis and solution design for complex workflows (fees invoices permissions integrations) with a strong focus on usability controls and operational accuracy

Partners closely with engineers and QA during sprint execution supporting refinement acceptance criteria testing validation and defect triage

Brings a systems thinking mindsetunderstanding upstream/downstream impacts data dependencies and regulatory considerations within a highly integrated mortgage platform

Required Qualifications
Mortgage or Financial Services Systems Experience
Experience supporting mortgage loan origination or related financial services systems with exposure to fees disclosures approvals or other transaction driven workflows.
Business Systems Analysis in Integrated Environments
Proven experience as a Business Systems Analyst working with multiple integrated applications including understanding data flows dependencies and downstream impacts of system changes.
Agile Delivery Experience
Demonstrated experience working on Agile delivery teams including gathering requirements writing user stories and acceptance criteria supporting sprint execution and partnering with technology and QA teams.
Complex Business Rules and Configuration Experience
Experience analyzing and documenting complex business rules system configurations calculations validations or permission models in enterprise applications.
Risk Controls and Operational Awareness
Experience working in regulated environments with an understanding of operational controls audit considerations error handling and production support impacts.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Participates in analyzing business requirements and production specifications for changes made to technology applications.
• Formulates and defines the system scope and objectives based on user needs and business processes .
• Directs business process improvement projects for internal business groups aiming to improve business results .
• Identifies and documents all system constraints implications and consequences of various proposed system changes .
• Provides recommendations for addressing and resolving business issues for a specific business group .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Acceptance Testing Application Development Business Management Customer Solutions Design Financial Systems Group Problem Solving Mortgage Lending Process Improvements Release Management Software Solutions User Experience (UX) Design User Story

Business Assessment Business Process Modeling IT Environment IT Project Management Requirements Analysis Technical Writing/Documentation Workflow Analysis

Roles at this level typically require a university / college degree with 2 years of relevant professional lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $63750.00 $127500.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 07/31/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.