Senior Business Services Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Role Summary

The Senior Business Services Coordinator oversees comprehensive operational administrative hospitality and mail services for a high-profile Life Sciences account. This role provides strategic leadership and operational oversight across facilities operations finance onboarding access control client experience and site administration. The manager ensures seamless day-to-day operations leads direct reports drives service excellence maintains compliance and serves as a key liaison between client stakeholders and JLL leadership.

Facilities & Site Operations Leadership

• Oversee day-to-day facilities operations including maintenance programs capital projects vendor management and work order systems (CMMS/EAMS).

• Lead access control protocols visitor management programs vehicle registration and site security coordination.

• Direct MAC moves space planning initiatives site events and VIP/executive engagements.

• Establish and monitor site inspection protocols to ensure workplace safety cleanliness and operational excellence.

Onboarding Training & Personnel Management

• Manage onboarding/offboarding programs for JLL staff subcontractors and vendors ensuring ISNetworld/ISN compliance.

• Oversee credential management approval workflows and background verification processes.

• Direct site training programs and maintain accurate organizational documentation.

• Supervise concierge and frontline support teams providing coaching performance management and development.

Mail Services Management

• Lead and develop the mail services team including hiring training performance evaluation and workload management.

• Establish service standards and operational procedures for efficient cost-effective handling of domestic and international mail packages and shipments.

• Monitor service metrics identify process improvements and ensure timely accurate delivery between internal users and external parties.

• Oversee budget and resource allocation for mail operations.

Financial Management & Administrative Oversight

• Manage P-card programs purchase orders emergency procurement and marketplace transactions.

• Oversee site budget planning expense forecasting variance analysis and financial reporting.

• Partner with JLL Finance on audits cost-optimization initiatives financial controls and compliance.

• Ensure accurate site documentation record retention and operational reporting standards.

Client Experience & Stakeholder Management

• Serve as Hospitality and Experience Leader for Kalamazoo and broader NAM sites.

• Manage hotline operations ensuring effective intake triage prioritization and resolution of service requests.

• Build and maintain strategic relationships with client Single Points of Contact (SPOCs) senior leadership and cross-functional stakeholders.

• Provide direct support to senior site leadership and proactively identify service gaps.

Compliance Strategic Improvement & Leadership

• Ensure contractor vendor and operational compliance with JLL standards safety regulations and audit requirements.

• Drive continuous improvement initiatives analyze performance data and implement best practices.

• Lead special projects site assessments dignitary visits and executive-level engagements.

• Provide strategic recommendations to senior management on operational efficiency and service delivery.

Required qualifications

• 5 yearsof progressive experience in facilities management operations or corporate services with2 years in a supervisory or management role

• Proven leadership skills with experience managing direct reports contractors and vendor relationships

• Strong strategic thinking problem-solving and decision-making capabilities

• Excellent communication stakeholder management and client relations skills

• Demonstrated ability to manage budgets drive performance metrics and lead process improvement initiatives

• Bachelors degree or equivalent combination of education and experience

Preferred qualifications

• Proficiency in Microsoft Office; experience with CMMS financial management systems and analytics tools

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.