Senior Business Analyst

Why Join CINQCARE

CINQCARE is a provider-led community-based health and care partner dedicated to improving the health and well-being of those who need care the most with a deep commitment to high-needs urban and rural communities. Our local physicians nurses and caregivers work together to serve people and the communities they live in beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible often in-home because we know a deep understanding of our patients race culture and environment is critical to delivering improved health outcomes. By empowering patients providers and caregivers with the support they need we strive to make health and care a realitynot a burdenevery single day. Join us in creating a better way to care.

Position Overview

The Senior Business Analyst is a cross-functional role at the heart of our operations team. This person doesnt just support the work they own it. They bring structure to ambiguity clarity to complexity and leadership presence to every room they walk into.

Youll work alongside three directors as they expand into new domains serving as the operational anchor for cross-functional initiatives and vendor relationships. Youll translate clinical technical and business needs into clear recommendations and youll present those recommendations with confidence to leadership

Key Responsibilities

Cross-functional operations & solutioning

Lead operational problem-solving across clinical engagement and business teams from issue identification through to recommendation and resolution

Own the development of solution frameworks and present options with clear tradeoffs to senior leadership

Serve as the primary bridge between technical teams and business stakeholders making complexity actionable

Drive initiatives that require coordination across multiple systems teams and timelines

Vendor & system ownership

Own day-to-day vendor relationship management and issue resolution under the Director of Operations

Develop and maintain fluency across our system landscape EMR billing platforms texting solutions call center and data warehouse environments

Build and own vendor documentation escalation paths and process standards

Lead vendor conversations with confidence escalating to the Director only when truly required

Operational leadership & continuity

Own key operational workstreams as the director team transitions into expanded domains

Establish and maintain operational processes that reduce reliance on tribal knowledge and improve team-wide resilience

Proactively manage workstreams end-to-end surfacing blockers driving decisions and closing loops

Model the standard for accuracy follow-through and cross-functional accountability

Required Qualifications

58 years of experience in healthcare consulting health system operations or a closely related field youve been in the room and know how decisions get made

Proven ability to lead cross-functional work not just coordinate it across clinical operational and technical stakeholders

Deep fluency with multi-system healthcare environments: EMR platforms billing ecosystems vendor management and data infrastructure

Executive presence in communication you can present complex options clearly handle pushback gracefully and earn trust quickly

Structured leadership under ambiguity you know how to frame a problem rally the right people and drive to a recommendation without needing perfect information

Healthcare consulting background strongly preferred you understand health system dynamics payor complexity and operational risk

Demonstrated ability to build relationships across diverse teams clinical technical financial and operational stakeholders alike

The working environment and physical requirements of the job include:

Work is performed indoors in a setting with conditioned air and artificial light. Travel to and work in offices or other environments is required.

In this position you will need an to communicate with customers vendors management and other co-workers in person and over devices sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals calculator copiers and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports memos and other documents to conduct business.

Equal Opportunity & Reasonable Accommodation Statement

CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic under applicable law.

If you require a reasonable accommodation during the application or employment process please indicate this in your application or speak with your recruiter during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities duties and skills required. Management reserves the right to modify add or remove duties as necessary.

Our Benefits

At CINQCARE we care for our team like we care for our patientsholistically. We offer flexible comprehensive benefits so you can thrive while delivering top-notch care.

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO holidays and wellness time.
• Extras: Pet insurance commuter benefits mileage reimbursement CME for providers and company-provided phones for field staff.