Senior Brokerage Account Manager

Position: Senior Brokerage Account Manager

Compensation: $90000 - 100000 Annually

The Senior Brokerage Account Manager is responsible for managing and growing the organizations most strategic customer accounts within a dynamic transportation brokerage environment. They serve as a commercial leader driving account strategy customer retention and long-term revenue growth across a complex portfolio. They are the primary point of contact for key customers ensuring exceptional service operational excellence and executive-level relationship development. They partner cross-functionally with sales carrier procurement operations and leadership teams to deliver tailored transportation solutions across multiple modes including truckload LTL flatbed and partial. They provide strategic guidance through data-driven insights market expertise and continuous improvement initiatives. They mentor junior team members and support high-impact initiatives such as RFPs and large-scale implementations.

Responsibilities

• Manage day-to-day operations and relationships for a portfolio of high-value strategic brokerage accounts.
• Serve as the primary point of contact for customers including executive stakeholders ensuring consistent high-quality communication and service delivery.
• Develop and execute account strategies to increase revenue improve profitability and expand share of wallet while supporting customer retention.
• Coordinate and oversee shipment execution across multiple transportation modes including truckload LTL flatbed and partial.
• Partner with carrier procurement pricing and operations teams to source capacity optimize service and ensure competitive positioning.
• Lead customer business reviews strategic planning sessions and executive-level engagements.
• Identify growth opportunities through data analysis pricing strategies and collaboration with sales and cross-functional partners.
• Monitor shipment activity and account performance proactively resolving service issues escalations and disruptions.
• Conduct root cause analysis and implement corrective actions to improve service profitability and customer satisfaction.
• Provide accurate and strategic quoting pricing recommendations and rate negotiations for complex customer needs.
• Maintain accurate and up-to-date records within the Transportation Management System (TMS) including McLeod.
• Track and analyze key performance metrics such as on-time delivery margin service levels and overall account health.
• Mentor and support Brokerage Account Managers by sharing best practices and contributing to team development.
• Lead or support complex implementations large-scale RFPs and cross-functional customer initiatives.
• Stay informed on market trends capacity conditions and pricing dynamics using insights to advise customers and influence strategy.
• Ensure compliance with all company policies procedures and regulatory requirements.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred.
• Experience: 5 years of experience in transportation logistics freight brokerage or account management with demonstrated success managing complex or high-value accounts.
• Strong understanding of freight brokerage operations including truckload transportation pricing carrier sourcing and market dynamics.
• Proven ability to develop account strategies influence cross-functional teams and lead strategic customer initiatives.
• Experience with Transportation Management Systems (TMS) preferably McLeod and familiarity with platforms such as Salesforce or digital freight tools is preferred.
• Excellent communication negotiation and relationship-building skills including experience engaging with executive-level stakeholders.
• Advanced analytical and problem-solving skills with the ability to leverage data to drive decisions and performance improvements.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies including Windows PCs Microsoft O365 (Outlook Word Excel PowerPoint etc.) and web conferencing (Teams Zoom Webex etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting) with travel for related meetings/events.

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