Senior Branch Product Support Representative Consumer Core

About this role:

Wells Fargo is seeking Senior Branch Product Support Representatives in Banker Connection Consumer Core as part of Consumer Banking and Lending (CBL). Learn more about the career areas and lines of business at .

Are you looking for more Find it here. At Wells Fargo were more than a financial services leader were a global trailblazer committed to driving innovation empowering communities and helping our customers succeed. We believe that a meaningful career is much more than just a job its about finding all of the elements to help you thrive in one place. Living the Well Life means youre supported in life not just work. It means having robust benefits competitive compensation and programs designed to help you find work life balance and well-being. Youll be rewarded for investing in your community celebrated for being your authentic self and empowered to grow. And were recognized for it Wells Fargo once again ranked in the top three making us the #1 financial services employer on the 2025 LinkedIn Top Companies list of best workplaces to grow your career in the U.S. Join us!

In this role you will:

• Support Branch Product Support and seek ways to improve processes within established procedures
• Support branch employees and internal business partners by delivering exceptional internal customer experience while taking inbound calls; Provide expertise resources and procedural support to internal partners enabling them to make recommendations on products and services that best align to the customers needs.
• Perform moderately complex customer support tasks to include consumer branch policy and procedure review with a focus on accuracy and risk mitigation
• Receive direction from leaders and escalate non-routine questions while developing the knowledge to understand function policies procedures and compliance requirements.
• Interact with immediate team on less complex information as well as internal customers primarily branch employees to deliver first contact resolution and support for critical transactions. Regularly receive direction from supervisor and escalate questions and issues to more experienced roles.
• Establish develop and maintain positive business relationships with internal partners. Perform routine administrative transactional operational and customer support tasks. Deliver first contact resolution for critical transactions that may include wire transactions fiduciary account and owner creation/maintenance official bank check reviews and special account questions and maintenance seeking guidance from more experienced peers when necessary.
• Proactively provide feedback to time sensitive requests related to outages issues and updates. Provides recommendations and information needed to update policies and procedures.

Training and Schedule:

• In addition to all the extensive benefits and resources to support our employees we also provide you with continuous coaching and development which enhances their ability to provide exemplary service and fosters career growth. Such resources and support helped us earn the coveted LinkedIn award as the best financial services company to grow your career in the US.
• We are hiring for full-time positions 40 hours a week. Weekday hours are between 10:00am - 7:00pm (CENTRAL TIME) and Saturday hours are 10:00am - 4:00 pm (CENTRAL TIME) with the potential to expand to Sunday hours.
• Working every Saturday is required to start with the opportunity for some Saturdays off in the future.
• Shifts are assigned based on business need.
• Training classes start 11/02/2026 in San Antonio TX. Training hours will be 8:30am - 5:00pm (Central Time) Monday-Friday.
• You are required to attend the full duration of this paid 7 to 8 weeks of training.

Required Qualifications:

• 2 years of Branch or Customer Service experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• 1 years of financial customer service experience
• Complex problem-solving skills
• Good PC skills with the aptitude to learn new systems quickly
• Ability to navigate multiple systems and applications to research and identify current business documentation and procedures
• Ability to effectively listen and elicit information
• Good verbal written and interpersonal communication skills
• Strong attention to detail and accuracy skills
• Ability to work effectively in structured but flexible adaptable and changing call center environment

Job Expectations

• Ability to work shifts within the business hours of operation as outlined above
• Must be able to attend full duration of required training period
• This position offers a hybrid work schedule.

This position is not eligible for Visa sponsorship.

Posting Locations:

• 4101 Wiseman Blvd San Antonio TX 78251

Required location listed above

Please note: Job posting may come down early due to volume of applicants.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.