We help organizations improve how their buildings perform by bringing together energy facility operations and sustainability into one connected approach. At Mantis our teams work across the full lifecycle of a facilityfrom planning and design to field execution and long-term asset managementacross commercial and industrial portfolios data centers and complex mechanical systems.
Our work spans four core areas: Building Controls Energy Efficiency Energy Advisory and Facility Managementcovering HVAC/mechanical optimization BMS/BAS and EPMS controls lighting system upgrades energy brokerage roofing and building envelope assessments construction management and more.
Whether youre in sales engineering construction/project management field operations corporate or technology youll play a role in delivering these solutions and helping clients improve facility performance.
Summary
BMS Service Technician II diagnoses and resolves complex system issues in building management systems across commercial and mission-critical environments. This role ensures systems run reliably by completing service work from start to finish reducing repeat issues and maintaining consistent service quality
Outcomes
> 85% of service tickets resolved without return visit (First-Time Fix Rate) Service issues resolved within SLA timelines across all priority tiers (MTTR) > 95% QA pass rate with <5% callbacks or rework < 10% of tickets require escalation to senior technician or engineering 100% of service work documented accurately and submitted within required timeframe 100% compliance with site safety and security protocols Demonstrates ownership accountability and reliability in field execution
Responsibilities
Independently troubleshoot service and commission BMS systems in mission-critical environments Diagnose and resolve hardware software and networked control system issues Execute service tickets from assignment through full resolution within SLA timelines Perform system upgrades backups restores and configuration changes Execute commissioning and startup activities including validation of system performance Install and configure control system components including sensors controllers and panels Read and interpret control drawings to identify issues and implement solutions
Minimum Qualifications
3-5 years of BMS building automation or HVAC controls experience Proficiency with Tridium Niagara (N4) or equivalent controls systems Strong troubleshooting capability across control systems (hardware software and networked systems)
Working Conditions/Physical Requirements
Work environment: Field-based role across commercial buildings active construction sites and mission-critical facilities.
Physical requirements:
Standing walking climbing ladders and working in mechanical spaces
Lifting tools and equipment (up to 50 lbs.)
Working in confined or high-access environments as needed
Schedule expectations:
Standard work hours with on-call rotation and emergency response requirements
Travel required based on service and project needs (90%)
Disclaimers
This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties responsibilities or qualifications. Responsibilities may change based on business needs client demands system changes or economic conditions. Employees are expected to perform other job-related duties as assigned.
$85000 - $125000 a year
Base Salary
Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the position.
What else can we offer you
We offer a fantastic lineup of benefits including Medical Dental Vision FSA HSA 401k Matching Paid Vacation Paid Sick Paid Holidays Paid Parental Leave Paid Short Term & Long Term Disability Tuition Reimbursement and a flexible hybrid work schedule (for office-based employees). Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!
Not sure you meet every single requirement
Studies show that women and individuals from underrepresented groups often hesitate to apply unless they check every box. At Mantis were committed to building an inclusive and equitable teamso if this role excites you wed love to hear from you even if your experience doesnt match every single qualification.
Mantis Innovation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
About MantisWe help organizations improve how their buildings perform by bringing together energy facility operations and sustainability into one connected approach. At Mantis our teams work across the full lifecycle of a facilityfrom planning and design to field execution and long-term asset manage...
About Mantis
We help organizations improve how their buildings perform by bringing together energy facility operations and sustainability into one connected approach. At Mantis our teams work across the full lifecycle of a facilityfrom planning and design to field execution and long-term asset managementacross commercial and industrial portfolios data centers and complex mechanical systems.
Our work spans four core areas: Building Controls Energy Efficiency Energy Advisory and Facility Managementcovering HVAC/mechanical optimization BMS/BAS and EPMS controls lighting system upgrades energy brokerage roofing and building envelope assessments construction management and more.
Whether youre in sales engineering construction/project management field operations corporate or technology youll play a role in delivering these solutions and helping clients improve facility performance.
Summary
BMS Service Technician II diagnoses and resolves complex system issues in building management systems across commercial and mission-critical environments. This role ensures systems run reliably by completing service work from start to finish reducing repeat issues and maintaining consistent service quality
Outcomes
> 85% of service tickets resolved without return visit (First-Time Fix Rate) Service issues resolved within SLA timelines across all priority tiers (MTTR) > 95% QA pass rate with <5% callbacks or rework < 10% of tickets require escalation to senior technician or engineering 100% of service work documented accurately and submitted within required timeframe 100% compliance with site safety and security protocols Demonstrates ownership accountability and reliability in field execution
Responsibilities
Independently troubleshoot service and commission BMS systems in mission-critical environments Diagnose and resolve hardware software and networked control system issues Execute service tickets from assignment through full resolution within SLA timelines Perform system upgrades backups restores and configuration changes Execute commissioning and startup activities including validation of system performance Install and configure control system components including sensors controllers and panels Read and interpret control drawings to identify issues and implement solutions
Minimum Qualifications
3-5 years of BMS building automation or HVAC controls experience Proficiency with Tridium Niagara (N4) or equivalent controls systems Strong troubleshooting capability across control systems (hardware software and networked systems)
Working Conditions/Physical Requirements
Work environment: Field-based role across commercial buildings active construction sites and mission-critical facilities.
Physical requirements:
Standing walking climbing ladders and working in mechanical spaces
Lifting tools and equipment (up to 50 lbs.)
Working in confined or high-access environments as needed
Schedule expectations:
Standard work hours with on-call rotation and emergency response requirements
Travel required based on service and project needs (90%)
Disclaimers
This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties responsibilities or qualifications. Responsibilities may change based on business needs client demands system changes or economic conditions. Employees are expected to perform other job-related duties as assigned.
$85000 - $125000 a year
Base Salary
Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the position.
What else can we offer you
We offer a fantastic lineup of benefits including Medical Dental Vision FSA HSA 401k Matching Paid Vacation Paid Sick Paid Holidays Paid Parental Leave Paid Short Term & Long Term Disability Tuition Reimbursement and a flexible hybrid work schedule (for office-based employees). Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!
Not sure you meet every single requirement
Studies show that women and individuals from underrepresented groups often hesitate to apply unless they check every box. At Mantis were committed to building an inclusive and equitable teamso if this role excites you wed love to hear from you even if your experience doesnt match every single qualification.
Mantis Innovation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Patriot Energy Group, a division of Mantis Innovation, is one of the largest and fastest growing retail electricity and natural gas management firms operating in all competitive markets throughout the United States. As a client-side energy broker/advisor, we work closely with our clie
... View more
Job Location:
Yearly Salary:
Posted on:
Vacancies:
