Senior AV Technician

Innovative Sight & Sound is a leading technology integrator serving luxury residential and commercial clients throughout the Southeast. We design install and support sophisticated home technology systems including automation audio/video lighting control motorized shades security surveillance and managed networks.

For more than 20 years and with 6 locations our team has built its reputation on excellent work clear communication and dependable service. As our client base continues to grow we are looking for an experienced A/V Technician to help keep our clients systems operating reliably and deliver an exceptional service experience.

The Senior A/V Technician is responsible for diagnosing repairing maintaining and enhancing technology systems in clients homes and businesses.

This is primarily a service-focused position rather than a new-construction installation role. The ideal candidate is an experienced technician who enjoys troubleshooting can work independently communicates well with clients and takes ownership of problems through resolution.

Service calls may involve home automation audio/video networking lighting control surveillance security motorized shades and other connected-home systems. Some small installations equipment replacements upgrades and retrofit work will also be part of the role.

• Diagnose and resolve issues involving audio/video automation networking lighting control surveillance security and motorized shade systems
• Perform scheduled service calls system inspections and preventive maintenance visits
• Troubleshoot system performance through both on-site and remote diagnostic tools
• Identify the underlying cause of recurring issues rather than applying temporary fixes
• Replace configure update and test equipment when repairs or upgrades are needed
• Complete small retrofit installations and system enhancements in finished homes
• Provide clients with clear explanations of system issues recommended solutions and completed work
• Confirm that systems are fully operational and that the client is comfortable using them before leaving
• Document service findings work performed equipment used and recommended follow-up
• Escalate advanced programming design or infrastructure issues to the appropriate internal team member
• Coordinate with service management programmers project managers and other technicians when additional support is required
• Protect the clients home furnishings and privacy while maintaining a clean and professional work environment
• Participate in occasional urgent or after-hours service support as scheduled

We are looking for an experienced A/V technician or programmer with:

• At least two years of experience in residential A/V automation low-voltage networking or related technology systems
• Strong diagnostic and troubleshooting skills
• Understanding of audio/video signal flow and system infrastructure
• Experience servicing equipment racks displays projectors speakers amplifiers receivers streaming devices and control interfaces
• Working knowledge of residential networks including routers switches wireless access points and connected devices
• Experience with Control4 Lutron OvrC surveillance security or motorized shade systems is strongly preferred
• Ability to perform equipment replacements system upgrades and smaller retrofit installations
• Ability to use testing equipment manufacturer resources and remote-support tools effectively
• Knowledge of low-voltage cabling terminations and installation standards
• Ability to safely work on ladders and move or install equipment when required

• A calm methodical approach to troubleshooting
• Strong communication and customer-service skills
• Patience when working with clients who may be frustrated or unfamiliar with technology
• The ability to work independently and manage a daily service schedule
• Personal accountability for seeing issues through to resolution
• Good judgment about when to resolve an issue independently and when to escalate it
• Clear thorough service documentation
• Respect for clients homes schedules and privacy
• A willingness to continue learning as products and technologies change
• A dependable professional and team-oriented attitude

• Valid drivers license and clean driving record
• Ability to pass a background check
• Reliable transportation
• Basic tools appropriate for low-voltage and A/V service work
• Ability to lift and carry equipment and perform the physical responsibilities of the position

• Competitive hourly compensation based on experience
• Group health insurance and subsidized dental and vision plans
• 401(k) match
• Paid time off
• Company-provided iPhone
• Ongoing manufacturer and technical training
• Opportunities for professional growth within a growing regional company