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Senior Associate- Service Product
Job Location:
Job Location:
Wilmington, DE - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
7 June 2026 (30+ days ago)
Posted:
Application Deadline:
4 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
As a Senior Associate in Service Product you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Unleash your expertise in product development and optimization by leveraging user research analyzing metrics and collaborating across one of the worlds most innovative financial organizations.
As a Senior Associate in Service Product you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research journey mapping and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes tracks and evaluates product metrics including work to time cost and quality targets across the product development life cycle
- Writes the requirements epics and user stories to support product development
- Raise blockers and manage dependencies by escalating issues to the Product Delivery Manager ensuring teams have the resources needed for successful delivery
- Lead end-to-end pilot delivery overseeing intake planning execution evaluation and providing recommendations for scaling ensuring smooth implementation and transition
- Serve as a process expert across multiple product journeys conducting thorough impact assessments to identify effects on end users and support informed decision-making
- Communicate effectively and engage with all business levels facilitating strategic discussions in large forums and with senior leaders to align on priorities and direction
- Identify and influence solutions for process improvements efficiencies and gaps focusing on enhancing product value and optimizing operational effectiveness
- Lead complex change requests including sponsored and regulatory-driven initiatives ensuring flawless product readiness conducting quality assurance and driving adoption readiness through coordinated communications and stakeholder alignment
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Demonstrated success in product management or a relevant domain delivering results and driving initiatives forward
- Experienced in executing operational management tasks and preparing teams for change readiness
- Led complex change requests including those driven by sponsors and regulatory requirements
Strong analytical skills to evaluate end-user impacts and recommend readiness actions
- Skilled at identifying influencing and implementing process improvements efficiencies and closing gaps to enhance product value
- Conducted thorough quality assurance on change requests to ensure high product quality and customer satisfaction
Preferred qualifications capabilities and skills
- Able to translate impact assessments into clear readiness plans and measurable adoption outcomes
- Proven ability to manage multiple complex change efforts while maintaining quality and end-user focus
- Track record of driving process improvements that enhance product value and customer outcomes
- Strong cross-functional partnership to implement change with minimal disruption and high user satisfaction
- Preferred experience supporting more than one CCB Operations Function/Line of Business
Required Experience:
Senior IC
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
