Senior AssistantAssociate Director of Visitor Experience

Job Description

The Senior Assistant/Associate Director of Visitor Experience serves as the senior staff member responsible for planning implementing and administering daily internal operations and initiatives designed to increase and enhance the visitor experience and campus visit program at Virginia Tech.

The Senior Assistant/Associate Director of Visitor Experience provides leadership for visitor programs and services ensuring a welcoming engaging and seamless experience for prospective students families and guests. The Senior Assistant/Associate Director will play a key role in refreshing and enhancing visit programs recruiting and developing a high-performing team of professional and student staff including tour guides and strengthening the connection between campus visits and the broader enrollment experience. The position offers the opportunity to lead operational improvements elevate the campus tour program and help position the Visitor and Undergraduate Admissions Center as a strategic and impactful component of the universitys enrollment efforts.

The Senior Assistant/Associate Director is responsible for overseeing the Visitor and Undergraduate Admission Center front desk operations supervising professional and student staff managing campus tour and visit programs and implementing strategies that continuously innovate and enhance the visitor experience. Through effective leadership operational planning staff development and collaboration with campus partners the Senior Assistant/Associate Director helps ensure that every campus visit reflects the universitys commitment to service excellence and student success.

This is an on-site position located in Blacksburg VA. Evening and weekend work will be required especially during peak seasons (fall and spring visit seasons).

Required Qualifications

Bachelors degree with several years of progressively responsible experience in visitor experience campus events student engagement higher education recruitment or a closely related field
Experience working with customer relations and/or event/program management
Proven leadership and staff management skills
Demonstrated organizational skills; the ability to handle multiple priorities simultaneously
Exemplary interpersonal communication and presentation skills with individuals and large groups internal and external to the institution
Computer proficiency with Microsoft Office or comparable software
Availability to work some evenings weekends and peak-season hours (fall and spring visit seasons admitted student events)

Preferred Qualifications

Preference given for advanced degree in related field or equivalent combination of education training and experience; candidates with previous experience in a university admissions setting; experience with Slate Banner and Common App

Pay Band

lPayScaleID

Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Regular

Salary Information

Minimum starting salary of $60000 for Senior Assistant and $68000 for Associate Director.

Hours per week

40

Review Date

July 31 2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.