Senior Analyst, Reporting & Insights

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience

Position Summary:
The Senior Analyst Reporting & Insights drives operational visibility and informed decision-making across Customer Care by delivering accurate timely and actionable data insights. This role partners with key stakeholders across Customer Care Business Transformation Workforce Management Quality and centralized data teams to translate complex business needs into meaningful reporting and analysis that improves performance outcomes and supports ongoing transformation initiatives.

Essential Duties and Responsibilities:
Analyze call center performance and quality metrics including Quality Assurance scores trending topics CSAT and NPS survey results and other qualitative and quantitative KPIs.
Develop and deliver end-of-month recurring and ad hoc reports for operational leadership and executive audiences ensuring accuracy timeliness and relevance.
Build maintain and enhance dashboards and reporting solutions using BI tools and governed datasets in Salesforce Tableau or equivalent platforms.
Translate complex datasets into clear actionable insights and business recommendations that drive performance improvements and operational efficiencies.
Develop data-driven narratives and visualizations for executive presentations ensuring content is concise compelling and business-relevant.
Partner with business stakeholders to define reporting requirements document specifications and ensure solutions meet current and evolving operational needs.
Collaborate with BI engineers and data teams to maintain data integrity improve reporting infrastructure and advance the overall analytics environment.
Champion the development of new reporting that provides a unified enterprise-wide view of Customer Care performance.
Identify trends root causes and measure the impact of process and system changes post-implementation to support continuous improvement efforts.
Perform other duties as assigned.

Qualifications and Competencies Required
Required Experience:
Minimum five (5) years of experience in reporting analytics or business analysis.
Minimum two (2) years of operations call center or customer service-related experience.
Strong analytical and critical-thinking skills with the ability to interpret large datasets identify
patterns and draw meaningful business-relevant conclusions.
Advanced proficiency in Microsoft Excel and BI tools such as Tableau Salesforce or equivalent
platforms.
Excellent verbal and written communication skills; demonstrated ability to present complex data
clearly and compellingly to diverse audiences.
Experience gathering documenting and validating business requirements in collaboration with cross functional
stakeholders.
Ability to manage multiple projects and competing priorities in a fast-paced deadline-driven
environment.

Education:
Bachelors degree in business Mathematics Statistics Data Science or related field.

Travel 0-10% - as required on an as needed basis.
Must have reliable transportation and live within a commutable distance to one of the following
cities: Dallas TX ( Hybrid)

Qualifications Preferred:
Masters Degree and/or PhD in Business Mathematics Statistics Economics Computer Science
Finance or other quantitative fields.

Work Environment:
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable accommodation
may be made to enable individuals with disabilities to perform the essential functions. The noise level in
the work environment is usually moderate.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services Inc. will not sponsor applicants for work visas of any type for this position.
Work Schedule
Ability to work between the hours of 8AM-6PM Monday through Friday and weekends as needed.
Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing
its employees with an environment that is free of harassment discrimination and intimidation. It is the
policy of SFS to comply with all applicable employment laws and regulations and to provide equal
opportunity for all qualified persons and to not discriminate against any employee or applicant for
employment because of race color religion sex age national origin disability pregnancy sexual
orientation veteran status gender identity or expression change of sex and/or transgender status or any
protected status. Candidates must possess authorization to work in the United States. This policy applies
to recruitment and placement promotion training transfer retention rate of pay and all other terms and
conditions of employment. Employment and promotion decisions will be based solely on merit ability
achievement experience conduct and other legitimate business reasons.