Senior Analyst, Operations

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The Senior Analyst Operations on the Operations Analytics team will be responsible for designing building and maintaining data and analytical tools that help departments in the MBTAs Operations Division deliver safer more efficient and more reliable service. The MBTA collects vast amounts of data daily from its operational systems including bus service data rail service data staffing data and maintenance information. The team works closely with Operations leadership to identify the necessary data for critical decision-making and develop this information into valuable tools for Operations. This role will empower stakeholders to make data-driven decisions and create a culture of continuous improvement.


**The position will close after it exceeds 180 applicants.***

• Collect clean and validate data; perform statistical analyses using modern data analysis and visualization tools communicate findings and write technical documentation.
• Collaborate with other team members on knowledge sharing cross-training and joint support of cross-division projects.
• Design dashboards visualizations graphs charts and tools that clearly communicate outcomes findings and trends of Operations data.
• Proactively build and maintain positive and effective relationships with Departments. Work with Departments to analyze results forecast current and future needs assess performance and evaluate strategic opportunities.
• Communicate with and present to executive leadership project results and findings.
• Gather analyze and interpret operational data using a combination of SQL Excel Python and/or relevant modern data analysis tools.
• Perform quality control on data inputs calculations algorithms and model outputs and investigate associated data gaps or inconsistencies.
• Develop tools to facilitate the automation and dissemination of analyses.
• Prepare scheduled and ad-hoc reports slideshows and other visual reports incorporating narratives and graphic data for both online and print formats.
• Manage timelines project milestones and communications with internal and external partners.
• Respond to each inquiry whether from a customer vendor or coworker in a courteous and professional manner consistent with the Authoritys quality standard.
• Coordinate directly with Operations Leadership to identify the needs specific to the assigned division.
• Collaborate with other Analysts on the knowledge sharing cross-training and joint support of cross-division projects.
• Mentor other staff on topics including but not limited to MBTA data sources analytical techniques and visualization software.
• Perform all other duties and projects that may be assigned

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Supervision

• None

• A Bachelors degree from an accredited institution in business finance economics computer science data science urban planning engineering or a related field.
• Four (4) years of full-time work equivalent part-time or internship/co-op experience in data science business analytics business intelligence quantitative analysis or other related fields.
• Proficient with Microsoft Excel Word and PowerPoint. As part of the interview process selected applicants may have to perform a basic analysis in Excel.
• Experience in at least one approach to advanced data analysis (e.g. SQL Python R SPSS GIS or other).
• Have the ability to learn quickly take direction work independently and use creative and collaborative approaches to resolve issues.
• Effective organizational analytical multi-tasking and time management skills.
• Effective written and verbal communication skills.
• Have the ability to work effectively with a diverse workforce.

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelors degree requirement
• An Associates degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the Bachelors degree requirement
• A Masters degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience

• Experience with relational databases (e.g. Microsoft SQL Server PostgreSQL Oracle) including writing queries to obtain and manipulate data.
• Experience with Python Excel VBA or other programming languages and/or data management and statistical analysis tools (R SPSS STATA SAS etc.).
• Experience with Tableau or other visualization software.
• Familiarity with transportation planning and transit systems particularly the MBTA subway and bus network.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.