Senior Analyst, Field Service Operations

Work Flexibility: Onsite

TheSeniorAnalystField Service Operationswill manage operational aspects of the field service organization ensuringconsistent execution the building of a scalable businessmodel and mutual accountability for all parties. Activities could includesupport and ownership inareassuch asfleet management storage facility managementtools/calibrated equipment management etc.

What you will do:

• Coordinate and communicate key aspects of onboarding and offboarding processes including tools and equipment management.

• Develop and monitor metrics for process effectiveness and efficiency focusing on continuous improvement in field service operations.

• Evaluate 3rd-party vendor performance based on contracts and metrics including those related to tools calibrated equipment and storage.

• Ensure compliance with company policies and standards in service delivery fleet operations and equipment management.

• Monitor and develop metrics for the effectiveness of tool storage and calibration ensuring performance targets and operational efficiency are met.

• Improve processes related to 3rd-party suppliers tools and equipment management for better efficiency and quality
• Create and maintain vendor agreements for field service and equipment management.
• Identify new opportunities based on customer insights and field service feedback.

What you need:

Required:

• Bachelors degree required
• Minimum 2 years of relevant experience
• Internal applicants with an equivalent combination of education experience and performance over time at Stryker will be considered

Preferred:

• Experience managing inventories warehouses and calibration processes
• Vendor management experience
• Demonstrated experience collaborating with internal stakeholders in a large matrixed organization

United States of America Pay Ranges:

• USN: $69500 - $110900 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.