Senior Analyst-Account Services

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

As a Senior Analyst you will work with internal and external partners for support for one of our largest enterprise customers. You will be responsible for supporting the account and sales team to grow revenue build strong partnerships and maintain a healthy account score. As a Senior Analyst you will have the autonomy and authority to make decisions that will impact the company you support. A core role function is managing the relationship between the Global Enterprise team the sales team and the enterprise partnership with the sales team you will be responsible for the overall strategy of our customers complex solutions and lifecycle management.
Additionally you will be responsible for partnering with the BFO National Operations Core GTS Contract Management Financial Services and WEHD.

Specific responsibilities include but not limited to:

• Being the primary contact between the contract management Business Finance Operations team and sales teams to ensure that migrations are completed accurately.

• Analyzing large amounts of data to complete audits on highly complex profiles. You will audit CLIN customers migrations and other customer billing requests to ensure accuracy and compliance.

• Developing and providing continuous project management tracking and reporting for all purchase order/ funding-related projects handled by the team.

• Developing and maintaining an expert level of knowledge regarding Verizon Wireless products services and technical support solutions offered to Wireless Federal customers.

• Driving change by gathering verifying and distributing crucial information. This enables cross-functional teams to align their efforts and swiftly resolve customer-impacting issues in real time.

• Being a proactive problem-solver capable of developing unique and creative solutions.

• Providing recommendations solutions and feedback to both internal and external customers.

What were looking for...

• Bachelors degree or four or more years of work experience.

• Three or more years of relevant experience required demonstrated through work experience and/or military experience.

• A degree

• Experience working with Federal Customers as a Global Enterprise Advisor.

• Experience in auditing Federal/ DOD customers to ensure contract compliance.

• Experience in Federal contracting requirements.

• Experience in Negotiation and persuasion skills.

• Experience in highly developed communications skills are able to establish rapport with business personnel at all levels.

• Current WCC experience working with Public Sector customers.

• Experience working with VZW Billing Systems and WCC tools including: ACSS WFM VIP BI&R My Business/ MBA SFDC.

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

In this hybrid role youll have a defined work location that includes working from home and a minimum of three days per week in the office which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

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Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles your compensation will be adjusted to reflect your hours.

The annual salary range for the Maryland location(s) listed on this job requisition based on a full-time schedule is: $69500.00 - $114000.00.