Senior Alternative Investments Operations Associate

Job Description Summary

Job Description

Under very limited direction and with a high level of autonomy leads critical aspects of the operational support model for Raymond James alternative investment products throughout their full life cycle including new product onboarding ongoing servicing issue resolution control oversight process enhancement and when applicable termination of investment support. Serves as a senior subject matter expert and escalation resource for Financial Advisors senior leadership fund sponsors internal business partners and operations team members in resolving complex high-impact operational issues. This role is expected to go beyond transaction processing by proactively identifying risks improving workflows strengthening controls mentoring associates and leading cross-functional initiatives that enhance the advisor and client experience across the Alternative Investments platform.

Essential Duties and Responsibilities

• Lead day-to-day operational support for assigned alternative investment products ensuring processes are executed accurately consistently and in alignment with policies procedures regulatory requirements and service as a senior operational subject matter expert for assigned alternative investment products applying deep industry knowledge to ensure operating processes compare favorably with internal standards and industry best practices.

• Own and resolve complex operational inquiries from Financial Advisors fund sponsors senior leadership internal departments and team members providing clear guidance timely follow-up and sound recommendations.

• Provide functional leadership to operations associates by reviewing work; coaching team members; reinforcing procedures; and helping establish quality expectations for the existing operational infrastructure control environments and servicing routines for alternative investment products; identify gaps trends and risks; and present written recommendations to management for improvement.

• Lead cross-functional technology reporting workflow and risk mitigation initiatives by partnering with Information Technology compliance product management fund sponsors and other internal stakeholders.

• Oversee and complete core operational activities including fund subscriptions suitability and documentation reviews client trade confirmations position and valuation updates Financial Advisor commission payments redemptions reconciliations and account performance maintenance.

• Lead suspense account accrual revenue share and fund manager invoice-related reconciliation processes including issue identification escalation resolution tracking and coordination with Financial Reporting or other impacted teams.

• Develop document and maintain procedures controls training materials and workflow guidance to promote consistency reduce risk and support scalable team operations.

• Performs other duties and responsibilities as assigned.

Knowledge of

• Advanced Microsoft Office skills including Excel Access reporting tools and the ability to analyze data to identify trends exceptions controls gaps and operational improvement opportunities.

• Alternative investment operations including fund subscriptions redemptions valuations investor eligibility requirements trade confirmations reconciliations commission processing fund sponsor servicing and operational controls.

• Leadership practices for coaching associates influencing without direct authority facilitating issue resolution and promoting accountability across a team environment.

• Preferred working knowledge of artificial intelligence tools and their practical application to identify automation opportunities enhance operational efficiency strengthen controls and support process improvement initiatives.

• Investment concepts practices and procedures used in the securities industry.

• Basic principles of banking and finance and securities industry operations.

• Financial markets and products.

• Basic database and technology concepts

• General and Limited Partnership Accounting Principles.

• FINRA and SEC rules involving investor accreditation standards.

• Working standards at a hedge fund private equity fund or alternative investment department.

• Accounting and reporting processes and controls including cash management valuation analysis and NAV analysis.

Skill in

• Leading operational workstreams establishing priorities reviewing complex work and ensuring timely execution in a high-volume deadline-driven environment.

• Interpreting and applying policies procedures regulatory guidance and fund documentation while providing direction to others on appropriate application.

• Establishing operational objectives defining success measures and driving execution of initiatives that improve quality efficiency controls and service levels.

• Developing processes and procedures for efficient and timely workflow.

• Preparing and making reports and presentations to various stakeholders.

• Promoting effective coordination between multiple work groups and functional areas.

• Identifying trends and implementing appropriate corrective action.

• Establishing control mechanisms.

• Operating standard office equipment and using required software applications.

Ability to

• Employ basic database and technology concepts and conceptualize how technology should be employed to increase effectiveness and efficiency of business processes.

• Partner with other functional areas to accomplish objectives.

• Access compliance procedures regulatory reporting and regulatory exam results.

• Lead meetings facilitate decision-making document outcomes assign follow-up items and ensure open issues are driven to timely resolution.

• Read and interpret complex legal documents such as private placement memorandums limited partnership agreements and selling agreements.

• Gather information identify linkages trends and apply findings to operations.

• Influence motivate and guide associates and business partners to achieve desired operational outcomes while promoting accountability collaboration and continuous improvement.

• Prioritize and manage multiple priorities in a fast-paced dynamically changing environment.

• Communicate effectively with management respected hedge fund private equity firms and administrators both orally and in writing with precision and logic.

• Lead others in delivering a high level of service to Financial Advisors clients fund sponsors and internal stakeholders including serving as an escalation point for complex or sensitive matters.

• Establish and maintain effective working relationships at all levels of the organization including negotiating resources.

• Multi-task work in teams self-motivate/take initiative innovate work independently adapt accept and lead change meet deadlines

Education/Previous Experience

• Bachelors Degree in Business Administration Finance Accounting or related field and a minimum of five (5) years of relevant alternative investment brokerage operations fund administration custody or financial services operations experience including demonstrated experience leading processes projects or team-level initiatives.

• OR

• Any equivalent combination of education training and/or experience approved by Human Resources.

Licenses/Certifications

• SIE required provided that an exemption or grandfathering cannot be applied.

• Series 7 Required Series 99 or ability to obtain within one year (as required by FINRA)

• CAIA Preferred.

Education

Work Experience

Certifications

Travel

Workstyle

The total compensation for this position includes base salary or wages and may include components such as additional compensation (cash or equity) discretionary bonuses or commissions. This position is eligible for a benefits package that may include medical dental and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation holidays and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered visit .

At Raymond James our associates use five guiding behaviors (Develop Collaborate Decide Deliver Improve) to deliver on the firms core values of client-first integrity independence and a conservative long-term view.

We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James as part of our people-first culture we honor value and respect the uniqueness experiences and backgrounds of all of our Associates. When associates bring their best authentic selves our organization clients and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.