Senior AI Engineer

When you join Verizon

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What youll be doing...

You will be building optimizing and deploying state-of-the-art agentic AI/ML models and systems within the Verizon Consumer Group (VCG) AI team. Applying hands-on technical expertise you will be implementing next-generation customer success sales and digital agent solutions that directly impact how millions of customers interact with Verizon. Working as part of a high-performing squad you will turn architectural designs into production-grade code while ensuring reliability performance and scale.

• Developing testing and scaling agentic AI/ML solutions specialized workflows and LLM-powered systems for VCG platforms.

• Integrating AI agent frameworks with existing customer success digital and retail channel technologies.

• Collaborating with product managers and GTS engineering teams to implement and iterate on production-grade technical roadmaps.

• Participating in engineering code reviews technical design sessions and red-teaming exercises to ensure safe and reliable model behaviors.

• Optimizing model inference pipelines API endpoints and data integration layers to meet high-performance consumer demands.

• Assisting in technical research and rapid prototyping to quickly evaluate and implement emerging open-source and proprietary AI frameworks.

• Contributing to the documentation of technical specifications and creating materials to showcase pilot performance results

Where youll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What were looking for...

You thrive on working with complex data and translating it into scalable solutions. Detail-oriented and driven by high-impact outcomes you prioritize data quality model precision and rigorous evaluation. You are a self-driven engineer who can architect pipelines and deploy models independently under tight timelines always focused on leveraging AI to directly enhance customer experiences

Youll need to have:

• Bachelors degree or four or more years of work experience.

• Four or more years of relevant experience required demonstrated through work experience and/or military experience.

• One or more years of hands-on experience building and tuning AI/ML models or integrating LLM applications.

• Experience with software development methodologies (e.g. Agile).

• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree in Computer Science Engineering or a related field.

• Knowledge of standard AI/ML tooling orchestration frameworks (e.g. LangChain AutoGen) and software engineering best practices.

• Knowledge of systems and tools like ACSS Optix POS CTI WorkHub Performance management Tools existing AI integrations and Verint.

• Experience with API design and development.

• Experience with cloud platforms (e.g. GCP AWS Azure) and cloud-native technologies.

• Strong organizational and prioritization skills and the ability to thrive in a dynamic environment meet deadlines and simultaneously work on multiple projects.

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.