Senior Accounts Receivable Specialist

Company overview:

TraceLink is the worlds largest Agentic Business Network enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once OPUS platform TraceLink links more than 300000 network participants enabling multi-enterprise processes at global scale.

Founded in 2009 with the simple mission of protecting patients today Tracelink has 5 global offices over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC and for having a great company culture by Comparably.

As part of our Revenue Accounting organization the Senior Accounts Receivable Specialist will be responsible for managing the companys billing collections and cash application processes to ensure timely and accurate recording of customer transactions. This role serves as a key point of contact between customers and internal departments providing leadership and guidance on A/R best practices while maintaining strong financial controls and supporting the companys cash flow objectives.

Responsibilities:

• Oversee the full accounts receivable cycle including invoicing collections cash applications and reconciliations.

• Onboarding of new contracts amendments SOWs and change orders.

• Review customer sales orders for completeness per the contract.

• Prepare and issue customer invoices and credit memos on a daily / monthly basis based on subscriptions and monthly professional services.

• Monitor A/R aging reports and proactively follow up on past-due accounts.

• Investigate and resolve billing or payment discrepancies.

• Prepare monthly A/R reports and assist AR/Revenue team with month-end and year-end closing activities.

• Support the Controller in forecasting cash flow

• Serve as a resource and mentor to junior team members providing training and guidance as needed.

• Collaborate with Sales Customer Service and Operations to improve billing accuracy and customer satisfaction.

• Complete and maintain yearly W-9 TRC application along with other domestic and international forms as needed.

• Support audits and provide documentation when requested.

• Identify process improvements to enhance efficiency and accuracy within the receivables function.

• Assist with process improvements and other ad-hoc duties as assigned.

Qualifications:

• Education: Associates or Bachelors degree in Accounting Finance or Business Administration preferred.

• Experience: 35 years of experience in Accounts Receivable or general accounting; prior leadership or senior-level A/R experience strongly preferred.

• Solid understanding of GAAP and A/R processes.

• Proficiency with Microsoft Excel

• Excellent attention to detail accuracy and analytical ability.

• Strong written verbal and interpersonal communication skills (internally and customer-facing)

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Customer-focused mindset with strong problem-solving skills.

• Ability to work well independently and as part of a team

• NetSuite and SalesForce experience a plus

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