Senior Accounts Payable Representative

The Senior Accounts Payable Representative is responsible for overseeing the accounts payable process for a transportation brokerage company ensuring timely and accurate payment of carrier invoices. This role serves as a subject matter expert assists with complex payment issues resolves discrepancies supports process improvements and partners with Billing Carrier Relations and Finance to ensure compliance with company policies and contractual agreements.

We are looking to grow our Accounts Payable department while continuing to provide exceptional customer service to our customers carriers agents and employees. We are seeking a dedicated professional who thrives in a fast-paced environment values accuracy and accountability and is committed to building strong relationships through timely and effective communication. The ideal candidate is self-motivated collaborative and able to maintain productivity and deliver outstanding service in both work environments.

This is a hybrid position.

Responsibilities:

Answer carrier questions regarding payments via phone and email

Monitor aging reports and ensure invoices are processed within established payment terms

Assist with ACH and check payment processing

Overseeing the AP Representatives and assisting them with questions

Research missing or unpaid invoices

Review freight invoices against rate confirmations contracts and supporting documentation

Research and resolve invoice discrepancies payment holds duplicate payments overpayments and unauthorized deductions

Coordinate with carriers vendors brokers and internal departments to resolve payment issues

Investigate detention layover lumper accessorial and freight charge disputes

Verify supporting documentation including Proofs of Delivery (PODs) Bills of Lading (BOLs) carrier invoices ELD logs and rate confirmations when necessary

Review deductions chargebacks and carrier fines to ensure they align with contractual terms and company policies

Respond to internal and external payment inquiries professionally and promptly

Identify opportunities to improve AP workflows controls and efficiencies

Train and mentor Accounts Payable team members on policies procedures and best practices

Requirements:

Associates or Bachelors degree in Accounting Finance Business Administration or related field preferred but not required

Accounts Payable experience preferably within transportation logistics freight brokerage or supply chain preferred but not required

Strong communication and customer service skills

Ability to prioritize multiple tasks in a fast-paced high-volume environment

Accuracy and attention to detail

Experience working with transportation management systems (TMS)

Proficiency in Excel Outlook Microsoft Teams Front and Microsoft Office

Preferred Qualifications:

Experience with payment processing

Customer service experience

Leadership or mentoring experience