Senior Account Representative (Business Account Management)

At ACE Thermal Systems we design engineer manufacture and support high-performance environmental control systems (ECS) and components for extreme temperature and operating conditions and reliable everyday use.

As your single source dedicated supplier for bleed air systems air conditioning systems cabin pressure control systems components and more the ACE team acts as a key extension of your team providing intelligent innovation and proven design methodologies to deliver safe reliable air control technologies and systems for aircraft.

Our mission is to be the trusted source of mission critical products and services for Aerospace and Defense customers. We do this by exceeding customer expectations through innovative products and processes. We are committed to fostering a dynamic collaborative environment that encourages professional growth and innovation.

Position Summary:
The Senior Account Representative is an important member of the Customer Relations this role youll be the first line of communication with ACEs high-level aerospace business customers. Youll provide proactive support to our clients through the production cycle while working with operations quality and other key departments to handle requests and resolve customer complaints.

The main responsibility of the Senior Account Representative is to maintain and manage key customer relationships. This includes building strong relationships with customer contacts maintaining proper documentation entering accurate data in company database systems troubleshooting customer service issues and responding to customer concerns. As the Senior Account Representative youll also coach and guide other account reps on the team. Additional responsibilities include.

• Maintain strong relationships and manage customer expectations related to production and operational indicators.
• Develop and maintain long-term order forecasts for all assigned customer accounts.
• Coach and guide team members and serve as a point of escalation for less experienced team members.
• Troubleshoot customer service issues and address challenges with internal departments to completion.
• Enter orders into ERP and maintain customer records in Salesforce.
• Lead daily and weekly reports for the Customer Support team.
• Be a key assistant to the department manager for collecting maintaining and reporting department metrics.
• Lead special projects as required.
• Provide coverage for team members when needed.

Required Qualifications:

• High School Diploma or General Education Degree (GED) required. Bachelors degree preferred.
• 5 years minimum of related account management customer support materials or contracts experience. Experience supporting B2B customers in a manufacturing environment is preferred.
• Must be able to travel both domestically and internationally up to 10%.
• Experience in aviation highly preferred.
• Able to work on-site in our Seminole OK facility is required.

Application Deadline: The position will remain open until filled.

Benefits: We offer a comprehensive benefits package that includes medical dental and vision coverage; a 401(k) plan with company match; paid time off (including vacation and company holidays); life and disability insurance; and an employee assistance program. Employees may also be eligible for professional development support and wellness initiatives. Benefits eligibility and offerings may vary based on position location and length of employment.

EEO Summary: We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability genetic information veteran status or any other status protected by applicable federal state or local laws.

We are committed to providing reasonable accommodation for individuals with disabilities throughout the application and employment process. If you require assistance or accommodation please contact us.